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Customer Service

2 months ago

Lenexa, United States MCKEEVER ENTERPRISES INC Full time
Job DescriptionJob DescriptionDescription:

Customer Service Overview

To be the advocate for our customers and consistently meet their expectations by providing a friendly, helpful, easy and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for accurately scanning and processing all customer orders in accordance with company standards and policies.

Responsibilities

  • Responsible for greeting , making eye contact and "Thanking" each customer that you service.
  • Responsible for delivering a friendly, helpful, easy and safe shopping experience that meets our customer's expectations.
  • Responsible for projecting oneself in a professional manner in accordance with our dress code.
  • Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.
  • Responsible for accurately and timely scanning and processing all customer orders in accordance with company standards and policies.
  • Responsible for ensuring that all customer orders are sacked with care and efficiency to meet company standards.
  • Responsible for offering carryout service to our customers.
  • Responsible for ensuring proper handling for coupons, charge accounts, checks, debit/credit cards, WIC, food stamps and other means.
  • Responsible for maintaining controls and security in accordance with company policies and procedures.
  • Responsible for communicating new policies or promotional programs to our customers.
  • Responsible for knowing the store layout and assisting customers in finding items.
  • Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.
  • Other duties may be assigned.
Requirements:

Minimum Qualification

  • Strong communication skills.
  • Exceptional customer service skills.
  • Must be reliable.
  • Must show a high level of integrity and professionalism.
  • Ability to read and write at the 8th grade level.
  • Ability to count money.

Physical Requirements

  • Constant standing 4-8 hour shifts.
  • Frequent walking, bending, twisting, and reaching.
  • Repetitive use of left or right hand, wrist, arm and shoulder.
  • Frequent lifting from waist to shoulders of up to 10 pounds.
  • Occasionally lifting from floor to waist of up to 36 pounds.
  • Occasional carrying of up to 15 pounds.
  • Occasional pushing and pulling of up to 40 pounds.
  • Ability to work in a store environment.

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