Front Desk

3 weeks ago

Rockaway, United States Grand Fitness Mgmt, LLC Full time
Job DescriptionJob DescriptionDescription:

Front Desk Associate


Who Are We:

Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.


Who You Are:

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience


Benefits

  • On-Demand Pay
  • Medical, Dental and Vision insurance for FT Staff
  • Employee perks and discount program
  • Free Black Card Membership
  • 401(K) Plan Savings plan


As the Front Desk Associate you will:

  • Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in
  • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Requirements:

What you bring to the table:

  • 6-12 months of experience in a customer service environment is preferred
  • Must be 18 years of age
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency
  • Ability to lift up to 50 pounds
  • Ability to walk and stand for prolonged periods of time
  • Ability to continuously talk in person or on the phone during shift
  • Will occasionally encounter cleaning chemicals during shift

This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.


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