Applicant Services Call Center Representative
3 weeks ago
Overview
Would you like to work in a non-traditional call center? Have you ever been intrigued by the background screening industry? If so, this is the job for you
At Vertical Screen, Inc., we perform background checks so our clients’ job applicants can get hired and students can get accepted to their chosen school. As an Applicant Services Representative, you will be an important part of this process
Applicant Services Representatives interact with both our research teams and our clients’ applicants in order to facilitate the background checking process. This fast paced call center position provides a unique work experience, combining inbound calls and outbound contact via phone and email in addition to research and detailed analysis.
This is an on-site position located in Warminster, PA that pays $16hr.
#ZR
Responsibilities
- Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
- Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
- Compose professional emails in a quick and efficient manner
- Review and evaluate documentation and information needed for the background screening process
- Communicate with applicants via email and phone regarding their background checks and complete further required research
- Maintain and document detailed notes in system regarding correspondence with applicants
Qualifications
- Strong attention to detail
- Must be able to work in a fast paced, inbound/outbound call center environment
- Must be able to achieve and maintain high volume production
- Ability to multitask
- Ability to efficiently operate and navigate a computer and internal software
- Excellent verbal and written communication skills
- Must be proficient in Microsoft Office
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