Call Center Analyst

2 weeks ago


Atlanta, United States The Fountain Group Full time
Job DescriptionJob Description

SEASONAL WORKFORCE ANALYST

  • Remote position

GENERAL DESCRIPTION OF POSITION

  • Candidate will serve as a Seasonal Workforce Management Analyst on the Scheduling Team in a Contact Center environment. This role will take primary responsibility for the Time-Off management process for the contact center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Primary responsibility is the approval and denial of all Time-Off requests made in the contact center.
  • Enter all approved Time-Off requests into the scheduling software.
  • Assist the team with front office tasks, such as email and voicemail messages.
  • Performs any other related duties as required or assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Two or more years of experience working in a contact center environment.
  • Must be familiar with MS Excel.
  • Experience working in Genesys Cloud is preferred.
  • Ability to work with minimum supervision.
  • Demonstrated strong analytical skills.
  • Ability to work in a fast pace and often stressful environment.
  • Ability to learn quickly and make decisions impacting business performance.
  • Ability to quickly organize information.
  • Ability to work all hours of operation, including some evenings and weekends as business need dictates.
  • Data entry skills
Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.

Browse our website below for additional information on our company.

The Fountain Group

4505 Woodland Corporate Blvd, Tampa, FL 33614
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.\r
\r
Browse our website below for additional information on our company.\r
\r
The Fountain Group\r
\r
4505 Woodland Corporate Blvd, Tampa, FL 33614\r
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”

  • Atlanta, United States Tone Talk Tel Full time

    About us: At Tone Talk Tel, we’re not just your average call center provider. We’re a team of enthusiastic communicators, tech wizards, and customer service aficionados who are passionate about creating positive interactions. Whether you’re a small startup or a large corporation, we’re here to help you manage your calls with a touch of personality...

  • Call Center Agent

    3 days ago


    Atlanta, United States Fresh Form Draft Full time

    Call Center AgentDepartment: Craftexcom Employment Type: Full Time Location: Atlanta, GA Compensation: $19.50 - $30.00 / hour Description Welcome to Craftexcom, the dynamic and innovative marketing company that brings brands to life through unparalleled creativity and strategic brilliance. With a passion for all things marketing, we are committed to...


  • Atlanta, United States Artisprint Full time

    DescriptionJob Title: Call Center RepresentativeOverview: We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries promptly. You will handle a high volume of incoming...

  • Call Center Agent

    5 days ago


    Atlanta, United States Craftexcom Full time

    Job DescriptionJob DescriptionDescriptionWelcome to Craftexcom, the dynamic and innovative marketing company that brings brands to life through unparalleled creativity and strategic brilliance. With a passion for all things marketing, we are committed to delivering exceptional solutions that connect businesses with their target audience in the most...

  • Call Center

    5 days ago


    Atlanta, United States Chicken Salad Chick Pooler Full time

    Responsibilities * Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions. * Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure...

  • Call Center

    4 days ago


    Atlanta, United States Chicken Salad Chick Full time

    **Description** Responsibilities + Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions. + Acting as the primary escalation point for Order Management issues, working closely with retail...

  • Call Center Manager

    2 weeks ago


    Atlanta, United States United Clothing Donation Services Full time

    Job DescriptionJob DescriptionJob title: Call Center Manager Classification: Exempt Reports to: Director of Collections Job overview:A Team Manager is responsible for successfully guiding daily functions of a Call Center and insuring continuous training is being provided. A Team Manager is accountable for attaining or exceeding campaign goals and maintaining...

  • Call Center Manager

    5 days ago


    Atlanta, United States United Clothing Donation Services Full time

    Job DescriptionJob DescriptionJob title: Call Center Manager Classification: Exempt Reports to: Director of Collections Job overview:A Team Manager is responsible for successfully guiding daily functions of a Call Center and insuring continuous training is being provided. A Team Manager is accountable for attaining or exceeding campaign goals and maintaining...


  • Atlanta, United States SENTA Partners Full time

    DescriptionThe Call Center Representative is an active role which includes support in the areas of customer service and patient communications. This individual is primarily responsible for scheduling patients with clinic physicians. The Call Center Representative works under direct supervision to create a favorable impression with customers and ensures that...


  • Atlanta, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCall Center Supervisor - Onsite **Location: Atlanta-Sandy Springs, GA*Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Call Center Supervisor. Our mission is to empower individuals to...


  • Atlanta, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCall Center Supervisor - Onsite **Location: Atlanta-Sandy Springs, GA*Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Call Center Supervisor. Our mission is to empower individuals to...

  • Call Center Agent

    6 days ago


    Atlanta, United States Fresh Form Draft Full time

    DescriptionWelcome to Craftexcom, the dynamic and innovative marketing company that brings brands to life through unparalleled creativity and strategic brilliance. With a passion for all things marketing, we are committed to delivering exceptional solutions that connect businesses with their target audience in the most compelling and effective...

  • Call Center

    2 weeks ago


    Atlanta, United States SSRG Cake, LLC - 07 Full time

    Job DescriptionJob DescriptionResponsibilitiesProviding first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.Acting as the primary escalation point for Order Management issues, working closely with...


  • Atlanta, United States SENTA Partners Full time

    DescriptionThe Call Center Representative is an active role which includes support in the areas of customer service and patient communications. This individual is primarily responsible for scheduling patients with clinic physicians. The Call Center Representative works under direct supervision to create a favorable impression with customers and ensures that...

  • Call Center

    1 day ago


    Atlanta, United States Chicken Salad Chick Full time

    Description Responsibilities Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions. Acting as the primary escalation point for Order Management issues, working closely with retail teams to...


  • Atlanta, United States TeleSpecialists LLC Full time

    Job DescriptionJob DescriptionThis is a 100% in office position in either our Atlanta Georgia or Ft Myers Fl offices.We are in search of an experienced Emergency Call Center (RRC) Manager to lead our teams 24/7/365 call center within multiple sites. As a key player in this role, you will oversee RRC call center team leads and agents, ensuring the seamless...


  • Atlanta, United States TeleSpecialists LLC Full time

    Job DescriptionJob DescriptionThis is a 100% in office position in either our Atlanta Georgia or Ft Myers Fl offices.We are in search of an experienced Emergency Call Center (RRC) Manager to lead our teams 24/7/365 call center within multiple sites. As a key player in this role, you will oversee RRC call center team leads and agents, ensuring the seamless...


  • Atlanta, United States Creative Corner Staffing, Inc. Full time

    Job DescriptionJob DescriptionJob title: Inbound Customer Service Call Center (Multiple roles, Variety of Clients)Location: RemotePay: $10.00 - $17.00 per hour negotiable • Provide support for existing and prospective clients via inbound telephone calls. • Responsibilities include supporting customers who contact for reasons such as: • Placing an...


  • Atlanta, United States In the Network LLC Full time

    Job DescriptionJob DescriptionWanted: Bilingual Call Center Representative in AtlantaWe are looking for a self-motivated Bilingual Call Center Representative in Atlanta to answer incoming nationwide calls, provide referrals to doctors or attorneys, setup with initial case management and ensure the smooth running of the office and effective case management....


  • Atlanta, United States Corporate Temps Full time

    Job DescriptionJob DescriptionWe are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...