Call Center
3 weeks ago
Description
Responsibilities
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Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.
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Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.
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Accurately entering data into the order entry system to facilitate seamless order processing.
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Adhering to standard work practices to ensure professional and consistent service delivery.
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Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.
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Proactively addressing and resolving customer issues, including order fulfillment and information requests.
Requirements
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3-5 years of experience in call center environments, demonstrating proficiency in customer service practices.
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Basic competency in Microsoft Suite (Outlook, Word, PowerPoint).
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Previous experience with SAP or other Order Management Systems is advantageous but not mandatory.
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Familiarity with Salesforce.com is a plus but not required.
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