Community Liaison

3 weeks ago

San Ramon, United States Qualicare, SF Bay Full time
Job DescriptionJob DescriptionJob Summary: As a Community Liaison for Qualicare Home Care agency, you will play a vital role in establishing and maintaining positive relationships with the community, healthcare professionals, and potential clients. Your primary objective is to promote our home care services, build trust, and foster partnerships that enhance the agency's visibility and reputation within the community.

Key Responsibilities:

  1. Outreach and Relationship Building:
    • Develop and maintain relationships with local healthcare providers, including hospitals, physicians, assisted living facilities, and senior centers.
    • Collaborate with community organizations, senior associations, and other stakeholders to promote our agency's services.
  2. Marketing and Promotion:
    • Create and execute marketing strategies to increase brand awareness and attract potential clients.
    • Organize and participate in community events, health fairs, and seminars to showcase our services and educate the public.
  3. Client Assessment:
    • Conduct initial assessments and evaluations of potential clients to determine their home care needs and preferences.
    • Coordinate with the agency's care team to ensure personalized care plans are tailored to each client.
  4. Client Advocacy:
    • Serve as an advocate for clients, ensuring their concerns and preferences are communicated and addressed effectively within the agency.
  5. Documentation and Reporting:
    • Maintain accurate records of interactions, referrals, and partnerships established with community stakeholders.
    • Provide regular reports to agency management on community outreach efforts and outcomes.
  6. Education and Training:
    • Stay current on industry trends, regulations, and best practices in home care services.
    • Provide education and training to clients, families, and healthcare professionals about our agency's services and capabilities.
  7. Feedback and Improvement:
    • Gather feedback from clients and the community to identify areas for service improvement.
    • Collaborate with the agency's management team to implement necessary changes and enhancements.
  8. Compliance:
    • Ensure that all activities and interactions align with industry regulations and agency policies.
Qualifications:
  • Bachelor's degree in a relevant field (e.g., healthcare administration, marketing, social work, or a related discipline).
  • Strong communication and interpersonal skills.
  • Knowledge of the local healthcare landscape and community resources.
  • Experience in marketing, public relations, or sales is an asset.
  • Empathetic and caring personality.
  • Ability to work independently and as part of a team.
  • Proficiency in using office software and digital communication tools.
The Community Liaison plays a crucial role in expanding our agency's reach and providing quality home care services to the community. If you are a dedicated and motivated individual with a passion for improving the lives of seniors and individuals with special needs, we invite you to apply for this role and be a part of our team.

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