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Community Liaison

4 months ago

San Antonio, United States Touchstone Health Full time

Touchstone Health, part of the Touchstone Communities family of healthcare companies, is seeking a connected Community Liaison to join our marketing team. The ideal candidate will develop appropriate referrals through the selection, acquisition, retention and growth of business partnerships with referral sources in a variety of settings. Touchstone Health is locally owned and operated providing innovative, outcomes-based care and enabling successful home transitions. Touchstone is committed to our up- and downstream partners in the senior care continuum, helping them achieve their own success metrics, as well as finding new payment models that allow us to provide value-based care to all of our patients. If this opportunity aligns with your drive to provide quality, patient-centered care as well as your proven marketing experience, please submit your resume for our review.


Duties & Responsibilities:

  • Promote utilization of our entire service line, including personal care, home healthcare and hospice services.
  • Present and represent in the community with integrity, authenticity, perseverance, purpose, service and enthusiasm.
  • Identify and help coordinate the need for education within the community. Assist in the development of in-services offered by our clinicians and leadership.
  • Coordinate the referral process and appropriately follow-up through admission.
  • Assist in the development of marketing plans designed to meet admission goals – and maintaining an attitude of flexibility and teachability to accomplish it.
  • Learn and execute the company’s consultative selling strategy to build sustainable relationships with targeted referral sources.
  • Participate in and empowered to provide strategic planning for assigned accounts.
  • Take initiative to develop and maintain relationships with clinical staff to assure effective communication between the marketing and clinical teams.
  • Committing to excellence and clarity in communication both internally and externally.
  • Expand professional competence by increasing technical, industry and financial knowledge of our variety of care services.
  • Analyze referral patterns and trends – adjusting responsively to new opportunities.
  • Analyze strengths and weaknesses of area competition. Build relationships with area and out-of-area marketers to provide a “one-stop” experience to Case Managers and other care decision-makers.
  • Meet or exceed established productivity goals.
  • Promote growth and profitability of company through responsible use of marketing materials and other resources.
  • Represent the organization's mission and vision to other groups, organizations and the general public in a professional manner.
  • Conduct all interactions in an ethical manner in accordance with the Conditions of Participation, Code of Conduct, and other regulations.
  • Report all allegations of patient abuse, and/or misappropriation of patient property.
  • Actively participate in community activities to represent the Organization.
  • Assist with other duties as assigned.

Requirements

Qualifications & Requirements:

  • Two years of proven experience in a relevant role in healthcare marketing
  • Proficiency in MS Office, Power Point, and MS Outlook
  • Exceptional communication skills
  • Ability to build rapport quickly and maintain lasting professional relationships
  • Excellent time management and organizational skills
  • Ability to develop and maintain rapport with patients and families.
  • Demonstrated ability to work with an interdisciplinary team

Benefits

Benefits & Allowances:

  • Positive work environment based on collaborative teamwork
  • Continuing Education opportunities
  • Excellent health benefits
  • Competitive compensation
  • 401(k)