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Warranty Coordinator/Customer Service

4 months ago

Dallas, United States First Texas Homes Full time
Job DescriptionJob Description

Summary:

We're looking for a dedicated and customer-focused Warranty Coordinator/Customer Service Representative to join our team You'll play a key role in ensuring a smooth warranty claims process and providing exceptional service to our homeowners.

Responsibilities:

  • Warranty Expertise: Process and manage warranty claims efficiently and accurately.
  • Customer Champion: Answer homeowner phone calls, address inquiries, and resolve concerns in a professional and friendly manner.
  • Team Player: Provide clerical support to Field Representatives, ensuring they have the information they need.
  • Proactive Problem Solver: Contribute to special projects as assigned, demonstrating initiative and a willingness to learn.

Qualifications:

  • Communication Master: Excellent written and verbal communication skills to clearly explain policies and procedures to homeowners.
  • Calm Under Pressure: Ability to maintain composure and professionalism in challenging situations.
  • Time Management Pro: Exceptional organizational and time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
  • Data Whiz: Proficient in Microsoft Excel for data entry and recordkeeping.
  • Teamwork Makes the Dream Work: Ability to work independently and collaboratively within a team.
  • Relationship Builder: Strong interpersonal skills to build rapport and trust with homeowners and colleagues.
  • Lifelong Learner: Positive attitude, eagerness to learn, and a desire to contribute to a dynamic team environment.

Benefits:

In addition to a competitive salary and benefits package, you'll enjoy working in a positive and exciting office environment.

If these job duties/requirements apply to you and you are interested in joining an amazing team please submit your resume.

Company DescriptionAt First Texas Homes, one of our keys to success is hiring top-quality people whose first priority is the needs of our customers.

Founded out of over 45 years of family history in residential building and development, First Texas Homes has been building quality homes in Texas well over a quarter-­century. Our unique approach to home-building incorporates in-­house architectural planning, with unparalleled design flexibility. We believe that allowing our customers to incorporate their vision, by making changes to our acclaimed floor plans, helps to turn a simple house into a welcoming home. This unprecedented flexibility, unique to First Texas Homes, ensures that you will receive a truly custom-quality home, as well as the absolute best value for your new-­home dollars. With great success in our Texas markets, and an ever-­increasing presence in the most sought-­after communities, First Texas is sure to be building in a neighborhood you’ll be proud to call ‘home’. As a recognized leader in the industry, First Texas Homes has established a proven track record of putting the needs of our customers first. We take great pride in our unrivaled customer service, and ensure total satisfaction by involving our buyers in every step of the building process. We want that type of service to flow seamlessly into the warranty. After close we consider our homeowners now a part of our family and want to make sure they feel as such.

With customer needs at the forefront of our operation, we’re dedicated to providing long-­term value by decreasing the overall cost of home-ownership. The industry-leading, energy ­efficiency of every new First Texas home is achieved by taking advantage of the latest advances in energy-­saving building techniques, as well as the use of high efficiency appliances, fixtures, and mechanical systems.

With First Texas Homes, you’ll get everything you’ve been looking for: exceptional quality, energy-­saving construction, superior design flexibility, and, most importantly, the absolute best new-home value.Company DescriptionAt First Texas Homes, one of our keys to success is hiring top-quality people whose first priority is the needs of our customers. \r
\r
Founded out of over 45 years of family history in residential building and development, First Texas Homes has been building quality homes in Texas well over a quarter-­century. Our unique approach to home-building incorporates in-­house architectural planning, with unparalleled design flexibility. We believe that allowing our customers to incorporate their vision, by making changes to our acclaimed floor plans, helps to turn a simple house into a welcoming home. This unprecedented flexibility, unique to First Texas Homes, ensures that you will receive a truly custom-quality home, as well as the absolute best value for your new-­home dollars. With great success in our Texas markets, and an ever-­increasing presence in the most sought-­after communities, First Texas is sure to be building in a neighborhood you’ll be proud to call ‘home’. As a recognized leader in the industry, First Texas Homes has established a proven track record of putting the needs of our customers first. We take great pride in our unrivaled customer service, and ensure total satisfaction by involving our buyers in every step of the building process. We want that type of service to flow seamlessly into the warranty. After close we consider our homeowners now a part of our family and want to make sure they feel as such. \r
\r
With customer needs at the forefront of our operation, we’re dedicated to providing long-­term value by decreasing the overall cost of home-ownership. The industry-leading, energy ­efficiency of every new First Texas home is achieved by taking advantage of the latest advances in energy-­saving building techniques, as well as the use of high efficiency appliances, fixtures, and mechanical systems.\r
\r
With First Texas Homes, you’ll get everything you’ve been looking for: exceptional quality, energy-­saving construction, superior design flexibility, and, most importantly, the absolute best new-home value.