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Medicare Call Center Rep

2 months ago

Philadelphia, United States Contemporary Staffing Solutions Full time
Job DescriptionJob Description

Contemporary Staffing Solutions (CSS) is seeking a Medicare Customer Service Representative to join our client for a remote opportunity (must be located within 1 hour of Philadelphia, PA) As a Medicare Customer Service Representative, you will address benefit, eligibility, and claims inquiries via telephone, internet, or written correspondence. This Contract opportunity offers $18/Hour

Key Responsibilities:

  • Respond to and resolve inquiries based on phone calls, emails, or letters from members, providers, and plan sponsors.
  • Direct and triage work to the appropriate departments or staff as necessary.
  • Accurately document interactions with members, providers, and others to track reasons for contact and identify trends.
  • Stay informed about and comply with corporate policies and procedures, as well as remain current on industry data.
  • Thoroughly review claims history to ensure accurate tracking of benefit maximums, coinsurance, and deductibles.
  • Utilize relevant system tools and resources to create quality letters and spreadsheets in response to inquiries.
  • Consistently provide world-class service to both internal and external customers.


Qualifications:

  • Prior experience working in call centers and customer service is required.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks efficiently.
  • Proficiency in using computer systems and software applications related to the role.
  • Knowledge of Medicare policies and regulations is preferred.
  • Health insurance/healthcare experience is a plus.
Company DescriptionContemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them outCompany DescriptionContemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out