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Customer Service Representative

3 months ago


Philadelphia, United States Pyramid Consulting Full time

Immediate need for a talented Customer Service Representative - Medicare. This is a 03+ months contract opportunity with long-term potential and is located in Philadelphia PA (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 24-34991

Pay Range: $16 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

  • Medicare CSRs handle claims, benefits, enrollment, member portal, ID cards, etc.and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position.
  • Qualifications:
  • Call Center Customer Service, inbound calls (no telesales)
  • Looking for excellent Customer Focused competencies - seeking service oriented individuals with strong customer service skills.
  • Must have empathy and strong problem solving skills.
  • Must have strong verbal and written communication skills. This is a phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
  • Ability to navigate through multiple systems at a time.
  • ALL candidates must score a 80% or above on eSkills test.

Our client is a leading Health Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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