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Inside Sales

1 month ago

Springfield, United States CRO Full time
Job DescriptionJob Description

Summary/objective

The inside salesperson is responsible for always providing excellent customer service.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Providing excellent customer service while greeting guests and guiding them through the selection process.
  • Check samples out, and/or schedule measures using the correct methods and procedures for optimal outcomes and tracking purposes.
  • Work with estimators to develop accurate bids and follow up with customers using the recommended follow up procedures to close the sale.
  • Order entry, including assigning product to available inventory as available, or initiating special orders as needed, then setting appropriate transfer dates.
  • Maintain open orders and quotes according to company policy to help ensure timely follow up, customer satisfaction, discover inventory discrepancies, and maximize potential sales.
  • Maintain a clean and organized sales area, showroom, warehouse, and property including but not limited to floors, dusting, sample inventories, restrooms, placing price tags as needed, etc.
  • Depending on the store, some salespeople may also be required to perform warehouse duties in conjunction with their salesperson duties. See warehouse job description for more details.

Competencies

  • Client Service - Responds to the clients and anticipate their needs
  • Conflict Resolution - Works to resolve differences and maintain work relationships
  • Decision Making - Makes decisions and takes responsibility for them
  • Ethics - Fosters a diverse and respectful workplace
  • Even Temperament - Controls emotions without retaliating against negative behavior
  • Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
  • Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
  • Initiative - Remains proactive when suggesting improvements and solving problems
  • Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
  • Persuasive Communication - Displays verbal and written communication that influences others
  • Problem Solving - Solves problems while ensuring rules and directives are followed
  • Punctuality – Arrives on time and works full schedule

Supervisory responsibilities: None

Work environment: Retail, store environment, may have a warehouse attached (heat/cold)

Physical demands: Must be able to lift up to 25 pounds occasionally

Repetitive movement of hands and fingers – typing and/or writing

Occasional standing, walking, stooping, kneeling, or crouching

Reach with hands and arms, talk and hear

Travel required: Occasionally between stores (mileage reimbursement available)

Required education and experience:

  • High School Diploma, GED or equivalent
  • Customer Service experience
  • Sales experience
  • Computer literate, Google Suite, Gmail, Microsoft Office

Preferred education and experience:

  • Knowledge of Rollmaster
  • Bi-lingual
  • Flooring knowledge/background



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