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Ecommerce Operations Coordinator

3 months ago

Doral, United States Sp Distribution Llc Full time
Job DescriptionJob Description

SP Distribution is a successful distribution company of juvenile products based in the United States. We are seeking an experienced team member to assist in managing the company's US-based e-commerce operations. The qualified candidate will work closely with the Head of Operations, as well as the Web Development and Marketing teams. As the Ecommerce Processing Coordinator, you will help execute the order management process and the Order to Delivery process.

 

This role includes responsibilities such as forecasting, inventory management, data analysis, pricing strategies, enhancing user experience, and monitoring daily sales.

In fulfilling these responsibilities, you will handle external communications with clients and internal communications with various departments, including Customer Service, Logistics, Sales, Planning, Credit, IT, and Marketing.

Responsibilities:

  • Act as the point person for e-commerce operations, supporting and tracking the complete e-commerce order processes from order creation to invoicing and delivery.
  • Provide support throughout the order lifecycle, from order inception and allocation to troubleshooting post-delivery issues.
  • Manage daily requests from our Customer Service team, including inquiries about order status, order modifications, cancellations, and returns processing.
  • Collaborate closely with our in-house Sales Operations, Logistics, and Customer Service teams to understand customer needs, order history progress, complaints, pricing changes, and account status.
  • Proactively monitor orders portfolio status and daily inventory levels to ensure sufficient stock is available to fulfill orders promptly. Request additional inventory allocation as needed to meet customer demand.
  • Generate and maintain regular reports for the Webshop channel, including but not limited to stock allocation, pending fulfillment/approval orders, chargeback, and claim resolution.
  • Review and ensure positive resolution for fraudulent transactions, claims, and chargebacks.

 

Qualifications:

  • Bachelor’s degree in Business or related field
  • Minimum of 4 years of related work experience
  • Strong customer-focused mindset
  • Detail-oriented and highly organized with strong analytical skills
  • Excellent verbal and written communication skills
  • Ability to work efficiently in a fast-paced environment
  • Strong PC skills, including Excel, Word, and PowerPoint
  • Strong time management skills
  • Ability to work independently and collaboratively in a team environment
  • Innovative thinking
  • Strong interpersonal skills with the ability to work effectively with all levels of internal leadership and staff
  • Experience with Shopify and Shopify+ is a big plus (other E-commerce platform acceptable)
  • Experience managing marketplace operations, specifically Amazon
  • Knowledge of marketplace business models
  • Experience in Claim and Chargeback processes
  • Hands-on experience with SCM systems, ERP (preferably NetSuite)
  • Knowledge of EDI, Klarna, and Riskified is a big plus

 

Position Details:

Job Type: Full-time in our Doral, FL office. Telecommuting is not an option. We offer benefits (medical and retirement), and a friendly, multicultural work environment.

Annual Salary Range $55k-$65k (commensurate with experience).

Ability to commute/relocate: Miami, FL 33178. Reliably commute or planning to relocate before starting work (Required)