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Supervisor

2 months ago

Santa Monica, United States Pier Burger Full time
Job DescriptionJob Description

Join the Pier Burger family today and see how working at the home of the "The Last Burger On Land" can be fun AND rewarding.

You will be paid $20 - 27 / hour plus service charge as provided by the guests. Service charges add an average of an additional $4 / hour. This is not guaranteed and depends on schedule availability and discretion of the guests.

What's in it for you?

  • Teamwork / Flexible Hours
  • Tips each shift
  • Education Reimbursement
  • Generous Dining Discount
  • Professionalism
  • Productive Environment
  • Growth opportunities - great training and a commitment to promotion from within
  • Strong company culture
  • Delicious food in a beautiful restaurant

We recruit the best and reward them for it

Supervisors support the management team in providing a friendly, helpful and knowledgeable guest service that goes above and beyond at all times. Supervisors are part of a fun, fast paced environment and will have multiple responsibilities from guest interaction, to expediting orders, to hands on service. This position is a step before our Management Training and is an opportunity for you to learn the business and grow your career.

Once hired, you will be trained to provide friendly, helpful and knowledgeable guest service that goes above and beyond at all times. You will be exposed to each workgroup and expected to understand our service standards in each to coach and support others as you execute a shift. You will contribute and excel in a team service environment.

ESSENTIAL QUALIFICATIONS:

    • High school graduate, some college
    • Any previous supervisor experience.
    • Food Handler Card
    • Ability to communicate in a satisfactory manner, both verbal and written English.
    • Ability to compute basic mathematical calculations.
    • Ability to be well organized, maintain concentration and think clearly when providing service to Guests.
    • Ability to focus attention to performance of tasks despite frequent stressful, or unusual interruptions.
    • Ability to suggestively sell menu items and beverages.
    • Ability to converse calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
    • Ability to perform job functions with minimal supervision.
    • Ability to work cohesively with co-workers as part of a team.
    • Ability to maintain complete knowledge of the front of house standards
    • Correct maintenance and use of food serving/preparation equipment.
    • Experience with Point-of-sale procedures

ESSENTIAL JOB FUNCTIONS:

    • Complete opening duties as assigned and to standard
    • Record all necessary information/messages in legible writing on appropriate sheets.
    • Anticipate Guests' needs, respond promptly and acknowledge all Guests, however busy.
    • Interact in courteous and professional manner with Guests, supervisors and co-workers.
    • Interact with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
    • Follow Manager’s instructions.
    • Monitor and maintain cleanliness, sanitation and organization of and Guest restrooms.
    • Guide the activities of the assigned assistants to ensure optimum service to Guests.
    • Complete all closing reports as assigned and leave duty after reporting to Manager.
    • Legibly document orders when point of sale system is inoperative and distribute orders to appropriate stations.
    • Complete comp’s or voids as needed during the shift
    • Follow maintenance program and cleaning schedule for each shift
    • Notify management of any pertinent information related to shift activities.
    • Oversees the daily receiving, storage, and preparation of all food products.
    • Records all waste (food product) on tracking sheet
    • Nightly protein count
    • Ensures that all food products meet company recipe specifications for preparation and quality.
    • Ensures that timing standards are met during production.
    • Constant deferral to Manager on duty for business decisions that will effect financials.
    • Complete opening and/or closing duties as assigned
    • Follow maintenance program and cleaning schedule.
    • Notify management of any pertinent information related to shift activities.

Equal Opportunity Employer