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Insurance Customer Service Representative

5 months ago

Albany, United States Ancora Risk Full time
Job DescriptionJob Description

Insurance Customer Service Representative Responsibilities

  • Answer incoming call questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Verify customers coverage and present policyholders with proof of insurance paperwork
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  •  

Insurance Customer Service Representative Qualifications

  • High school diploma or GED equivalent needed
  • Previous customer service experience required for this position
  • Knowledge of insurance products and policy schedules is preferred
  • Must have knowledge of Microsoft Office and customer relationship management software
  • Excellent active listening, interpersonal, and communication skills
  • Active NY insurance license