Protective Services Supervisor

3 weeks ago

Baldwin Park, United States Blackstone Consulting, Inc Full time
Job DescriptionJob Description

Description/Job Summary

As part of the Regional Security Services team, the Protective Services Supervisor is an experienced security leader that will supervise a team of Healthcare Protection Officers (HPO) in Southern California for a leading healthcare provider. The PSS, will lead an HPO team on their primary mission of protecting patients, visitors and staff from violence and criminal activity. In addition to their stated primary mission, the Protective Services Supervisor will also perform professional and supervisory duties related to the Healthcare Protection Officer (HPO) and Prevention of Workplace Violence (PWV) programs.


Protective Services Operations

Manages the day-to-day operations of the HPO program for an assigned market, service area, or medical center including operational effectiveness, problem resolution, staffing, scheduling, supervision, and training. Responsible to ensure delivery of hig- performance, professional, and technical security functions to protect patients, staff, physicians, visitors, property, and facilities from crime, disruptive activity, and workplace violence. Provides leadership, direction, and support to assigned HPO personnel and resources. When appropriate, the PSS will perform the role of a Healthcare Protection Officer (HPO) including response to security incidents and workplace violence.


Prevention of Workplace Violence (PWV) and Threat Management (TM)

The PSS provides support to prevent, investigate and/or successfully resolve security threats and workplace violence. The PSS works in partnership with the site security management to ensure seamless coordination on all security related issues. The PSS manages assigned Prevention of Workplace Violence (PWV) programs to include providing Threat Assessment and Management (TAM) support to the service area or site Threat Management Team (TMT).

Range: $114,406k/annual

Area: Baldwin Park

Responsibilities/Duties

Healthcare Protection Officer Program

  • Assigns, directs, leads, and manages HPO's to support effective performance and deliver exceptional service. Mentors and coaches' staff to ensure they successfully perform their job duties and work collaboratively with others.
  • Reviews incident reports, investigations, and other documents for accuracy prior to submission; schedules and leads HPO meetings on a regular cadence; prepares rosters and schedules for operations by organizing shift changes, days off, sick leave, PTO, and training time; assures adequate coverage for assigned shifts; ensures completion of training requirements.
  • Collaborates with the HPO Program Sr. Manager and Human Resources on officer conduct, performance, and attendance issues, onboarding and training; follows policy, constructive coaching and discipline process when necessary.
  • Effectively communicates and supports local and system leadership decisions and initiatives, helping staff adapt to change through communication, education, problem resolution, and by setting a positive example.
  • Develops and maintains a good working relationship with local law enforcement agencies and community partners.

Prevention of Workplace Violence Program

  • Manages the PWV program at assigned service area or sites.
  • Ensures workplace violence incidents are investigated and documented properly.
  • Works with HPO's to implement PWV mitigation and intentional rounding strategies, communication tools, and workflow processes including the development of safety and security plans for individuals identified as being high risk for violent behavior.
  • Coordinates the delivery of PWV training to staff.
  • Ensures regulatory requirements are met.

Threat Management

  • Manages and/or supports investigations and classification of threats against staff, patients, or facilities.
  • As directed, leads the TMT at the site level.

Program Management

  • Develops, scopes, sequences, and tracks major programs, often with regulatory requirements
  • Develops, scopes, sequences, and tracks incident reporting metrics that drive departmental goals and contribute to change management strategies
  • Public speaking/training/teaching
  • Ensures compliance with federal and state security and risk regulations including Joint Commission, CMS, HIPAA; other state laws related to healthcare security; and the organization's security services-related policies and procedures
  • Fosters a culture of execution, accountability, and continuous improvement across the team
  • Collaborates congenially and contributes to a climate of cooperation across the department

Works effectively in a consensus-driven, values-based organization

Required Skills

Demonstrated success working in a highly regulated work environment

Demonstrated security leadership in a healthcare environment

Demonstrated training delivery, teaching, and curriculum development expertise

Must be knowledgeable of processes, tools, and techniques for assessing and mitigating security risk and workplace violence in diverse locations.

Must effectively manage subordinates

Must demonstrate a high level of integrity and professionalism to handle sensitive and confidential information

Demonstrated ability to set priorities and respond to changing demands from multiple sources in a fast-paced environment

Project management experience

Database management experience

PC skills including MS Word, Excel, Outlook, and PowerPoint

Preferred Experience

5+ years Security, military, or law enforcement related experience

3+ Healthcare security lead experience

Preferred Education

Security Management, Organizational Leadership, or similar field

Bachelors degree

Required Qualifications

Valid drivers license

Preferred Qualifications

Certified Protection Professional (CPP)

Professional Certified Investigator (PCI)

  • Protective Services Supervisor

    7 days ago

    Baldwin Park, United States Blackstone Consulting Full time

    Description/Job Summary As part of the Regional Security Services team, the Protective Services Supervisor is an experienced security leader that will supervise a team of Healthcare Protection Officers (HPO) in Southern California for a leading healthcare provider. The PSS, will lead an HPO team on their primary mission of protecting patients, visitors and...

  • Protective Services Supervisor

    3 weeks ago

    Baldwin Park, United States Blackstone Consulting, Inc Full time

    Job DescriptionJob DescriptionDescription/Job SummaryAs part of the Regional Security Services team, the Protective Services Supervisor is an experienced security leader that will supervise a team of Healthcare Protection Officers (HPO) in Southern California for a leading healthcare provider. The PSS, will lead an HPO team on their primary mission of...

  • Supervisor>

    2 weeks ago

    Baldwin Park, United States El Super Full time

    El Super - 14103 Ramona Blvd. [Department Manager] As a Supervisor at El Super, you'll: Provide premier customer service, including greeting them and responding to questions; Assist the customers at the registers; Ensure product is rotated, within date, and properly displayed on shelves according to the appropriate planogram; Fill assigned sections as...

  • Service Assistant

    5 days ago

    Baldwin Park, United States Allay Cremation, Inc. Full time

    **Company Overview**: Allay Cremation is a direct cremation company that has been serving families for 5 years. We are dedicated to providing world-class customer service while prioritizing affordability for our clients. As we continue to grow, we are looking for passionate individuals to join our team and contribute to our mission of supporting families...

  • Nursing Supervisor Full Time Nights

    4 weeks ago

    Baldwin Park, United States Kindred Hospital Baldwin Park Full time

    Nursing Supervisor Full Time Nights Baldwin Park, California Facility Kindred Hospital Baldwin Park Req ID 506254 Post Date 04/19/2024 Description $20,000 Sign On Bonus ScionHealth is committed to a culture of service excellence as demonstrated by our employees’ adherence to the service excellence principles of Pride, Teamwork,...

  • Nursing Supervisor Per Diem Days

    5 days ago

    Baldwin Park, United States Kindred Hospital Baldwin Park Full time

    **Description** $51.19 - $74.66 / hour** **ScionHealth** is committed to a culture of service excellence as demonstrated by our employees’ adherence to the service excellence principles of Pride, Teamwork, Compassion, Integrity, Respect, Fun, Professionalism, and Responsibility. As our most acute level of care, our specialty hospitals offer the same...

  • Animal Services Field Officer Supervisor

    3 days ago

    Baldwin, United States Baltimore County, MD Full time

    **Salary** - $34.34 - $42.27 Hourly**Location** - 13800 Manor Road Baldwin MD 21013, MD**Job Type** - NON MERIT**Job Number** - NM.119 5-24**Department** - HHS/ANIMAL SERVICES, COMMUNICABLE DISEASE AND ENVIRONMENTAL HEALTH**Opening Date** - 05/13/2024**Closing Date** - Continuous**DESCRIPTION** **BENEFITS** **QUESTIONS** Regular Schedule: 39 hours per...

  • Lead Mechanic

    6 days ago

    Baldwin Park, United States Athens Services Full time

    SummaryThe Shop Lead reports directly to the Fleet Maintenance Supervisor and is responsible for the management and leadership of the fleet maintenance operations. The Shop lead will work closely with fleet maintenance leadership to ensure that all shop employees comply with all company policies and are working within Cal OSHA regulations. The Shop Lead will...

  • Fireguard (FO1 Required)

    3 weeks ago

    New Hyde Park, United States Custom Protective Services Full time

    Job DescriptionJob DescriptionCustom Protective Services is seeking Security Officers with an F-01 for a medical facilitySHIFTS AVAILABLE: Mornings, Evenings and Overnight Part Time and Full Time Shifts AvailableResponsibilities:Ensure the security, safety, and well-being of all personnel, visitors, and the premisesProvide excellent customer serviceMust be...

  • Adult Protection Services Case Manager

    4 weeks ago

    Tinley Park, United States Crisis Center for South Suburbia Full time

    Job DescriptionJob DescriptionJob Title: Adult Protective Services Case Manager Program: Clinical Services Reports to: Adult Protective Services Manager Schedule: Varies Classification: Full Time; Exempt Job Classification: Advocate Education: Bachelor's DegreeSUMMARY: Coordinate and assure continuity of services necessary for a clients success in the...

  • Guest Services Supervisor

    7 days ago

    Park City, United States Westgate Resorts & Spa Full time

    The Guest Services Supervisor will act as an ambassador for the Guest Services and the Resort. Provide leadership to the Guest Services Department which includes the Bell Desk, Shuttle Services and Valet. Responsible for the day-to-day orderly operat Guest Service, Guest Services Supervisor, Supervisor, Guest, Hotel

  • Special Inspector

    3 weeks ago

    New Hyde Park, United States Crosscheck Inspection Services Full time $40,000 - $55,000

    Crosscheck Inspection Services, a full-service Special Inspection and Material Testing company, is seeking a highly qualified and experienced Tenant Protection Plan (TPP) Special Inspector to join our team. As a TPP Special Inspector, you will be responsible for conducting inspections to verify compliance with the tenant protection plan as mandated by the...

  • Supervisor IT Service Supervisor

    6 days ago

    Buena Park, United States Cedar Fair Full time

    Overview: The IT Service Supervisor oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire, train,...

  • Supervisor – IT Service Supervisor

    1 week ago

    Buena Park, United States Cedar Fair Entertainment Company Full time

    Overview: The IT Service Supervisor oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire,...

  • Security Officer Hyde Park, Ma

    3 days ago

    Hyde Park, United States Orion Protective Services, Inc. Full time

    **Orion Protective Services is looking for a reliable and responsible security professional for a retail security post at a grocery store.** **You must be someone who takes your job seriously and is looking to work with a company that values our clients and employees and expects nothing but excellence!** **Shifts Available** - **Monday through Thursday...

  • Supervisor – IT Service Supervisor

    6 days ago

    Buena Park, United States Knott's Berry Farm Full time

    Overview:The IT Service Supervisor oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire, train,...

  • Supervisor – IT Service Supervisor

    3 days ago

    Buena Park, United States Knott's Berry Farm Full time

    Overview:The IT Service Supervisor oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire, train,...

  • Supervisor IT Service Supervisor

    4 days ago

    Buena Park, United States Cedar Fair Full time

    Overview: The **IT Service Supervisor** oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire,...

  • Registered Dietitian

    5 days ago

    Baldwin Park, United States Kindred Hospital Baldwin Park Full time

    **Description** $25.34 - $38.01 / hour** **ScionHealth** is committed to a culture of service excellence as demonstrated by our employees’ adherence to the service excellence principles of Pride, Teamwork, Compassion, Integrity, Respect, Fun, Professionalism, and Responsibility. As our most acute level of care, our specialty hospitals offer the same...

  • Supervisor – IT Service Supervisor

    1 week ago

    Buena Park, California, United States Cedar Fair Full time

    Overview: The IT Service Supervisor oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire, train,...