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Customer Service Representative

2 months ago

Greenville, United States Prime Hires Full time $19
Job DescriptionJob Description

Title: Contact Centre Representative

Contract: 09/15/2024 to 01/31/2025

Pay: $19/hr

Location: Greenville, SC (Fully remote)

Hours: 8-hour Call Center Shift ( Should be flexible to work mornings, overnights and afternoons including the weekends)

Monday to Friday 9am-9pm, Saturday 10am-2pm

SUMMARY OF DAY-TO-DAY RESPONSIBILITIES:
The Credit Cards and Unsecured Lending (CCUL) Customer Service Representative I performs a variety of Customer service activities for credit Customers (Consumers, Corporate and Commercial), including responding to telephone, written and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, statement requests, fraud, and other issues. This job ensures that own work, as well as work of any Employees supervised, follows applicable laws, regulations, and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act, and other applicable anti-money-laundering policies.

Depth & Scope:
• Performs a variety of Customer services activities for CCUL credit customers
• Refers more complex questions to more experienced personnel
• Assists with research work as needed, particularly with information gathering
• Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues
• Resolves problems immediately within authority, defers for additional research or forwards to supervision or dispute resolution as needed
• Refers Customer disputes to research area
• Processes Customer mail/E-mail, website, fax, and other correspondence
• Maintains updated Customer account information
• Consults more experienced Customer service personnel with problems and questions
• Develops knowledge of credit customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines.

MUST HAVE:
High School Diploma or equivalent experience
1 Year of related experience
Customer service skills, including ability to deal professionally with Customer issues, problems, and questions.
Research skills, with ability to identify and evaluate relevant information.
Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly.
PC skills
Must be available to work a variable schedule which may include nights and weekends.
Good internet is a requirement.

NICE TO HAVE:
Prior call center experience

 

We thank you for your interest in the position, however, only those who are qualified will be contacted

 

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

 

Company DescriptionAt Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.Company DescriptionAt Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.