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Customer Service Representative
2 months ago
A proactive Customer Service Representative eager to assist, support, and resolve customer issues, making informed decisions in a fast-paced team environment.
Never Ordinary. Are you interested in the fast-paced and growing sports gambling industry? We're seeking ambitious Customer Service Representatives to join our US team. This is not just a job; it's a career opportunity where your growth is our priority, supported by our promote-from-within culture. Imagine working in an environment where every day brings new challenges and opportunities to excel, all while being surrounded by a team as passionate about success as you are.
Join our Customer Service team at our new US headquarters in downtown Denver This full-time position requires flexibility to support our customers across the busy sporting calendar, including evenings, weekends, and federal holidays. We're committed to training and developing our staff, ensuring your success is our success, prioritizing your career growth and our culture of internal mobility.
Starting at $22.40 per hour, with an increase to $23.24 post-training, our benefits package includes Company funded healthcare, a 401(k) with Company match, 32 paid days' off annually, bonus, on-site fitness facilities, and more.
Preferred Skills
- Strong individual and team collaboration skills.
- Exceptional verbal and written communication abilities.
- Keen listening skills.
- A passion for delivering outstanding customer service.
- Eagerness to expand personal knowledge and skills.
- Meticulous attention to detail.
- Proficiency in multitasking within a fast-paced environment.
- Innovative problem-solving capabilities.
- Efficient typing, literacy, and numeracy skills.
Responsibilities
- Ensuring a positive experience for our customers.
- Utilizing internal tools to investigate customer inquiries, coordinating with various departments, and escalating within the Customer Service team as needed.
- Communicating with customers via live chat, telephone, and email effectively and efficiently.
- Resolving customer requests and complaints in a timely and polite manner.
- Conducting internal tasks to improve customer perception of our platform.
- Demonstrating a thorough understanding of policies, procedures, and licensing requirements.
- Advocating for responsible gaming.
With a record for innovation, we offer award-winning, industry-leading betting and gaming experiences and pride ourselves on the standards of customer service we deliver.
Thanks to our team of in-house developers, bet365 now offers our most advanced app and website ever, with ease of navigation and an intuitive interface tailored to the sports on which our customers prefer to bet. We provide a market-leading In-Play product offering more markets on more sports than anyone else, ranging from Soccer and Basketball to Beach Volleyball. Above all, we believe that giving our staff the freedom to innovate at all levels is key to our success.Company DescriptionFounded in 2000 in the United Kingdom, bet365 is one of the world's leading online gaming companies with over 90 million customers worldwide, employing more than 7,000 people.\r
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With a record for innovation, we offer award-winning, industry-leading betting and gaming experiences and pride ourselves on the standards of customer service we deliver.\r
\r
Thanks to our team of in-house developers, bet365 now offers our most advanced app and website ever, with ease of navigation and an intuitive interface tailored to the sports on which our customers prefer to bet. We provide a market-leading In-Play product offering more markets on more sports than anyone else, ranging from Soccer and Basketball to Beach Volleyball. Above all, we believe that giving our staff the freedom to innovate at all levels is key to our success.
