Patient Service Representative
2 weeks ago
Patient Service Representative
Type: temp to Perm
Schedule: 8/hr shifts anywhere between 8:00AM/8:30-5:00; 32 HPW
- Mon, Tues, Thurs, Fri - fully staffed on Wednesdays
- Required to work 1 weekend a month, 8am - noon
- Main location is Weston, travel to Medfield for 1 shift a week + for vacation/illness coverage.
Requirements:
- Must be COVID/Flu vaccinated.
- EPIC required
- Front desk/patient scheduling needed.
Role Description
- Greeting patients upon arrival for appointments
- Taking incoming calls
- Scheduling patient appointments
- Confirming appointments
- Insurance verification
- Collecting co-pays and other balances due
- Reviewing and routing EPIC messages
Qualifications:
- Experience in customer service or previous experience in medical setting
- Attention to detail and staying organized is a must
- Superior phone skills; confident and professional when calling people and being accurate with information.
- Excellent oral/written communication skills.
- Proficiency with MS Office and a high degree of comfort using various technologies and systems.
- EPIC EMR
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