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Bilingual Call Center Representative

2 months ago

Sacramento, United States SAFETY CENTER INC. Full time
Job DescriptionJob DescriptionPosition Description:

WELCOME TO THE SAFETY CENTERThe Safety Center is a 501(c)(3) organization founded in 1934 whose mission is to reduce injuries and save lives by empowering our community to make positive life-changing decisions. We accomplish this mission by promoting lifelong safety and health through a variety of community and professional programs.
SAFETY CENTER PROGRAMS:
\tInstill safety values in children.
\tReinforce safe decision-making in teens.
\tBuild safe riding skills and strategies in motorcyclists.
\tCreate a culture of awareness and responsibility for safety in the workplace.
\tEmpower positive behavior change through our alcohol and drug programs.
OUR CORE VALUES:
\tSAFETY: We are passionate about safety.
\tEMPOWERING: We empower people to make positive, life-saving decisions.
\tUNIQUE: We believe in the power of unique and innovative solutions.
\tETHICAL: We are committed to ethical relationships.
Summary: The Bilingual Call Center Representative is an essential member of the Alcohol & Drug Program (ADP) team supporting the Safety Centers DUI program.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
\tTake calls from program participants get accurate contact information, identify needs, and provide timely answers to their questions.
\tProvide guidance in navigating to the website and other resources to provide access to the information needed.
\tDe-escalate situations by listening with empathy, acknowledging concerns, and focusing on appropriate solutions.
\tCollaborate with other Call Center staff to continuously improve processes needed to support C.A.R.E. team members and provide a positive participant experience.
\tMinimize, on-hold wait time, hang-ups, dropped calls, and voicemail messages.
\tOther duties as required to meet the needs of our clients, our employees, and the Safety Center as a whole.
\tRegular, predictable attendance is required.
\tAbility to get along and work effectively with others.
Requirements of Successful Candidates:
\tBilingual (Russian or Spanish)
\tRegular, predictable attendance
\tExperience using internet software, including Zoom and video conferencing technology
\tKnowledge of basic office equipment should include Internet and email, copy and fax machines, postage meter, and telephone.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience:
\tHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills:
\tAbility to read and comprehend simple instructions, short correspondence, and memos.
\tAbility to write simple correspondence.
\tAbility to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Benefits:
\t401(k)
\tDental & Vision Insurance
\tEmployee assistance program
\tFlexible spending account
\tHealth insurance
\tAFLAC
Compensation: $19.00 - 20.00 per hour.