Customer Service Representative

2 months ago


Anaheim, United States Crest Coating, Inc Full time
Job DescriptionJob Description

Position Responsibilities:

Processes incoming and outgoing orders utilizing computer software program

 Able to resolve non-routine customer inquiries and complaints

Communicates with customers regarding order status and any other inquires via email or telephone

Monitors customers questions and complaints and acts as a liaison between customer and various company departments

Enters new work orders in system

Enters all orders in production schedule, reviews and determines sequence

Resolves customer questions on invoices for the accounts they are responsible for

Communicates with and supports Production on updates, changes to work orders

Works closely with production and shipping & receiving in regard to product and shipping status

Takes an active role in advancing the company’s mission and core values

Essential skills and experience:

Computer literate – Microsoft Office (Word, Excel)

Excellent interpersonal and communication skills

Ability to organize and manage multiple priorities

Strong customer orientation

Ability to lift 15 pounds

Ability to work independently and effectively in a fast-paced setting

Detail oriented

Company DescriptionCrest Coating, Inc is a leading Industrial Coating Applicator in Anaheim with 125 plus employees and 50 plus years in the industry applying both, liquid and powder coatings. Servicing a wide range of industries including medical, automotive, commercial, and aviation.Company DescriptionCrest Coating, Inc is a leading Industrial Coating Applicator in Anaheim with 125 plus employees and 50 plus years in the industry applying both, liquid and powder coatings. Servicing a wide range of industries including medical, automotive, commercial, and aviation.

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