We have other current jobs related to this field that you can find below
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Field Support Analyst II
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Baltimore, Maryland, United States Elevance Health Full timeJob Title: Field Support Analyst II Location : This position will work a hybrid model (remote and office) out of our Elevance Health PulsePoint location in Baltimore, MD . National Government Services is a proud member of Elevance Health's family of brands. We administer government contracts for Medicare and partner with the Centers for Medicare...
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Field Support Analyst II
2 weeks ago
Baltimore, United States Elevance Health Full timeDescription Job Title: Field Support Analyst II Location : This position will work a hybrid model (remote and office) out of our Elevance Health PulsePoint location in Baltimore, MD . National Government Services is a proud member of Elevance Health's family of brands. We administer government contracts for Medicare...
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Program Finance Analyst
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Production Support Analyst
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Baltimore, United States Apex Systems Full timeApex Systems is in need of a Production Support Analyst for one of our large asset management clients. This position is a two year long-term contract and it is hybrid 3-days a week in Baltimore, MD located on Pratt Street. Ideal candidates will have a strong background in application support rather than help desk. Also, candidates should have profficient...
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Production Support Analyst
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Baltimore, United States Apex Systems Full timeApex Systems is in need of a Production Support Analyst for one of our large asset management clients. This position is a two year long-term contract and it is hybrid 3-days a week in Baltimore, MD located on Pratt Street. Ideal candidates will have a strong background in application support rather than help desk. Also, candidates should have profficient...
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Senior Financial Analyst
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Baltimore, United States Creative Financial Staffing Full timeOur client, a well-known non-profit organization in Baltimore County, MD, is looking to hire a Senior Financial Analyst to join their team. This is a hybrid role, offering a blend of remote work and 1-2 days on-site. About The Role Our client is in search of a strategic and analytical Senior Financial Analyst who will play a critical role in overseeing the...
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Digital Forensics SOC Analyst III
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Digital Forensics SOC Analyst III
3 weeks ago
Baltimore, United States ALTA IT Services, LLC Full timeJob Title: Digital Forensics SOC Analyst IIILocation: South Baltimore area – HYBRID ONSITE - 2 days/week in officeContract: 1+ year contract – eligibility for multi-year extension and/or perm rolloverCitizenship Status: MUST HOLD U.S CitizenshipNO C2C FOR THIS ROLE - W2 REQUIREDResponsibilities:ALTA IT Services is seeking a Digital Forensics SOC Analyst...
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Senior Financial Analyst
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Senior Financial Analyst
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Business Systems Analyst
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Baltimore, United States Ginas Tech Jobs Full timeJob DescriptionJob DescriptionJob DescriptionBusiness Systems Analyst This Business Systems Analyst position requires a Public Trust background check. This position also requires 5-7 years of financial systems experience. This position is Hybrid in the Maryland area. Business Systems Analyst Responsibilities: - Analyze, design, implement, and support...
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Business Systems Analyst
3 weeks ago
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3 weeks ago
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Energy Analyst
3 weeks ago
Baltimore, United States Selby Jennings Full timeOne of my clients an Independent System Operator is looking for an Energy Analyst to join their team. This is a 3-2 Hybrid role based in Holyoke, MA ! Key Responsibilities: Research optimization about pricing and scheduling of electricity marketsAbility to present and have excellent analytical / communication skillsDevelop models for market designs Research...
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Data Analyst
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Data Analyst
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Acquisition Program Management Analyst
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Financial Analyst Senior
2 weeks ago
Baltimore, United States Dice Full timeDice is the leading career destination for tech experts at every stage of their careers. Our client, Nivid InfoTech Inc., is seeking the following. Apply via Dice today! Senior Financial Analyst Location: BALTIMORE, MD (Hybrid Work) Duration: Long Term Job Description: Financial Analyst With Experience In: Forecasting Budgeting Capital...
![Klik Solutions, LLC](https://media.trabajo.org/img/noimg.jpg)
Hybrid Support/Field Analyst
2 months ago
Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we stand as a comprehensive technology solutions provider, offering a broad spectrum of services that go beyond traditional IT support. Our portfolio now includes digital marketing, data analytics, compliance, security solutions, and cloud expertise.
As a dynamic technology partner, we seamlessly integrate with our clients as their one-stop solution for diverse needs. Whether it's crafting robust IT structures, implementing strategic digital marketing campaigns, harnessing the power of data analytics, ensuring regulatory compliance, fortifying security measures, or leveraging cloud technologies, we are committed to delivering excellence across the technological landscape.
Our growth signifies a commitment to providing holistic solutions, adapting to the ever-changing technological landscape, and empowering our clients to thrive in the digital era.
The Hybrid Analyst will provide technical service and customer support during field visits or dispatches and remote support when not dispatched in the field. When dispatched out into the field, you’ll be responsible for managing all on-site installation, repair, maintenance, and tasks, diagnosing errors or technical problems and determining proper solutions, as well as working with our teams remotely to solve any client issues outages. When not dispatched in the field, you will be working in the Support Center to respond to incidents or service requests using the PSA ticketing system and phone system for all calls, emails, and voicemails.
Role and Responsibilities:
- Provide service and customer support during field visits or dispatches
- Provide technical support to customers remotely when not dispatched in the field (Support Center)
- Apply best practice troubleshooting techniques to identify problems, investigate causes, and recommend a solution
- Document incidents and requests in PSA managed ticketing system, record actions, and follow up on deferred actions
- Keep customers informed of the progress and status of calls/tickets throughout the resolution
- Ensure the ticket queue has accurate statuses on tickets
- Troubleshoot, analyze, resolve, track, escalate, and document all incidents and requests.
- Escalate to the appropriate department for resolution following documented escalation procedures and processes.
- Respond to and diagnose problems through discussions with users using problem recognition, research, isolation, and resolution steps.
- Assist and participate in new projects from the Service Delivery Managers when assigned.
- Respond to users in a friendly and professional manner, ensuring all responses are technically accurate, documented, updated, and closed per SLAs.
- Maintain all Support Center and Field metrics and KPIs
- Manage all on-site installations, repair, maintenance, and special project tasks.
- Safely operate vehicles and use field automation systems
- Follow all the company’s documented procedures and protocols
- Mandatory participation in the on-call rotation
- Comprehend customer requirements and make appropriate recommendations/briefings.
- Build positive relationships with customers.
- Proven Field Service experience
- Ability to troubleshoot, test, repair, and service technical equipment
- English literacy
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Technical degree or certification
- Must have own vehicle and valid driver’s license
- Familiarity with Kasesya, Autotask, and Auvik is a plus