Business Analyst

3 weeks ago

Baltimore, United States Donato Technologies, Inc Full time
Job DescriptionJob DescriptionJob Title: Business Analyst
Job Location: Baltimore, MD(Hybrid-2 days/week)
Job Duration: 12+ Months

Note:
The selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD

Description of Work:
  • Solid experience with Risk Management and Continuous Monitoring tools and process concepts. Experience articulating
  • customer requirements into User Stories and establishing acceptance criteria. Experience in managing competing
  • priorities
  • Work with the project manager and business stakeholders/technical leads to analyze and document business
  • requirements for new ServiceNow processes and align to the project schedule.
  • Work with the ServiceNow development team to validate the solutions for defined customer requirements.
  • Provide assistance to other Business Analysts on the project team as required.
  • Develop procedures, manuals, and other documentation artifacts as needed.
  • Develop User Stories based on business requirements provided by the stakeholders/technical leads.
  • Document current and future processes and workflows.
  • Manage the User Acceptance Testing (UAT) and validation activities.
  • Engage customers/stakeholders to effectively and capture business requirements.
  • Develop Agile User Stories based on customer requirements (as required).
  • Ability to host customer CAM/IRM demos and effectively explain ServiceNow capabilities.
  • Ability to analyze alternatives presented by development team members and provide feedback based on customer
  • requirements.
  • Work effectively in a highly matrix team organization.
  • All other duties as assigned or directed.
Basic Qualifications: Minimum knowledge, skills, and abilities needed.
  • Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
  • 5 years of experience as a ServiceNow CAM or IRM Business Analyst
  • 5 years of experience in designing and building business processes
  • 3 years of experience with process flow documentation creation
  • Understanding of Agile software development practices
  • Excellent verbal and written communication skills including presentation skills
  • Solid Business Analyst experience with IT Infrastructure specifically in the area of Risk Management, Continuous
  • Authorization and Monitoring with a good understanding of vulnerability assessments.
  • Knowledge and experience with the overall ServiceNow Ecosystem and ability to understand customer needs and
  • requirements quickly to put together proposed solutions.
  • Strong communication and reporting skills.
  • Team player who stands out as an individual contributor and can mentor other team members to manage and achieve
  • project milestones
  • Must be able to obtain and maintain a US Public Trust clearance

Preferred Qualifications: Candidates with these skills will be given preferential consideration.
  • Experience with using ServiceNow Integrated Risk Management (IRM) modules and Continuous Authorization and
  • Monitoring (CAM), and other modules.
  • ServiceNow Certification.
  • Previous Government experience
  • In depth understanding of project management approach covering waterfall, agile, and hybrid methodologies.

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