Customer Success Coordinator

4 weeks ago

Provo, United States Moxie Pest Control Full time
Job DescriptionJob DescriptionPlay Your Part In Our Team Succeeding

The Customer Success Coordinator plays a critical role in supporting the sales team by providing fast, efficient, and accurate support to our sales teams. This role involves assisting with various aspects of sales support and collaboration with cross-functional teams to ensure the smooth resolution of sales team issues.

Core Responsibilities

Here at Moxie we believe in providing an industry leading experience for all of our sales reps. We work hard, we move quickly, and we pay attention to details that others might miss. You’ll have the opportunity to work closely with our sales reps to ensure their problems are resolved and they have everything they need to be successful.

Top Priority: Act as the main point of contact for a group of a minimum of 300 sales reps to provide day-to-day support and problem solving. This will cross over areas of:

  • Technology Support

  • Housing Support

  • Payroll Support

  • Agreement Support

  • Respond to incoming messages across zendesk, slack, messages, phone calls.

  • Assist the Sales Success managers in providing thorough documentation of all sales ops processes and regularly update documentation as processes change

  • Help execute initiatives that cross multiple teams.

  • Provide first class customer service to sales reps.

Qualifications

  • Customer-Service Attitude - you love to help and serve others and can make them feel like a million bucks as you do it. You always find a way to say yes to solve a problem, even helping them find a solution they hadn’t thought of themselves.

  • Adaptable - you are extremely flexible with how you spend your time and are okay with many incoming needs from your customers.

  • Skilled Communicator - you are skilled at communicating in a way that makes those around you feel confident in your ability to help them and are able to explain complex processes in layman's terms
  • Follow Up - you are able to consistently provide follow up where needed and make sure that everyone feels like they are in the loop on where the resolution to their problem is.
    About Us

    Moxie Pest Control is named for the drive and enthusiasm embraced by our team Our mission is to improve the quality of life for our customers, team, and community.


    We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

    We’re more than just a pest control company

    What We Live By

    Do The Right Thing

    We believe in striving to do the right thing because we genuinely care about our customers


    Be Nice

    We think kindness is contagious, and we believe small gestures can have a big impact.


    Be The Solution

    It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.”

    Keep Improving

    Because we care about helping our customers, we take our job knowledge seriously.


    Company Perks


    At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:

    • 2021- 2023: Great Places To Work and Top Places to Work

    • Awards & Recognition

    • In Office, Remote, and Hybrid Work Environment

    • Company Events

    • Comprehensive medical coverage that covers many common services at no cost or for a low copay

    • Additional options for dental and vision benefits, life and disability coverage and more

    • 401K Plan

    • Long- and Short-term Disability Coverage (Voluntary)

    • Paid Time Off

    • AAP / EEO Statement

    Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

    Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.


    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.




12:30 PM - 9:00 PM
Monday - Friday Rotating Saturdays

WFH

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