Customer Experience Supervisor

3 weeks ago

Provo, United States Serenity Healthcare Full time
Job DescriptionJob Description

Customer Experience Supervisor

Location: Provo, UT

Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Customer Experience Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment.

*Trigger Warning: * This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people.

Key Responsibilities:

  • Leverage data-driven insights to oversee intricate processes
  • Manage performance metrics, policies, and procedures
  • Identify opportunities to enhance customer service protocols
  • Provide valuable coaching, constructive feedback, and conduct performance evaluations
  • Foster a productive and achievement-oriented environment

Qualifications:

  • At least 1 year of experience as a customer service supervisor (REQUIRED)
  • Background in call center environment
  • Proficient in identifying and measuring core competencies and performance metrics
  • Passion for supporting individuals facing health challenges
  • Ability to make sound decisions amidst competing priorities
  • Exceptionally organized with acute attention to detail
  • Driven and self-motivated
  • Exceptional customer service, communication, problem-solving, and de-escalation skills

What We Offer:

  • Medical, Dental, Vision Insurance
  • Clear paths for growth and advancement
  • Competitive compensation
  • No cold calling or sales involved
  • Generous PTO plus 10 major holidays off
  • 401K retirement plan
  • Employee Referral Program

About Serenity:

Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.

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