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Customer Care Representative
3 months ago
Job searching is a lot better with someone in your corner. Hi—enter us, and this job Kelly® Professional & Industrial is seeking a Remote Customer Care Representative to work at a premier pet insurance company in Phoenix, AZ. Sound like something you’re interested in? We’ll be here every step of the way to help you through the process, because we think job searching needs an upgrade (and a sidekick).
Location:
Remote: Candidates cannot live within the following states (Alaska, California, Colorado, Hawaii, Oregon, Massachusetts, Montana, or Washington)
Duration:
6 months; Intent is possible contract to hire.
Pay Rate:
$22/hour.
Must Have:
Active Property & Casualty (P&C) Producer License
Contact Center Hours of Operation:
- Monday through Friday: 8:00 am to 9:00 pm (Eastern)
- Saturdays: 8:00 am to 4:30 pm (Eastern)
- Closed Sundays
About the Company:
The company offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, the company delivers flexible coverage, an easy claims process, and excellent customer service.
Role Summary/Purpose:
Customer Care representatives provide excellent customer service support to policyholders, third-party referral sources, and veterinary clinics. Supporting new and existing policyholders by explaining services, the claims process, and making policy changes as needed.
Essential Responsibilities:
Customer Care Representatives’ essential responsibility is to be the voice of the company by bringing the best customer service experience to our customers. Day-to-day responsibilities include:
- Respond promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
- Build rapport with policyholders by using customer service skills to listen, understand, and respond to requests and inquiries.
- Work to retain policyholders who inquire about canceling, by making recommendations for policy changes or coverage enhancements.
- Help policyholders understand their policy coverage, claims processing, and reimbursement process.
- Demonstrate the ability to work in a metric environment and meet performance expectations.
- Maintain understanding of federal and state regulations to include compliance.
- Utilize multiple technical systems effectively and efficiently.
- Perform other duties and/or special projects as assigned.
Desired Characteristics:
- Prior experience working in a contact center environment.
- Strong customer service skills.
- Excellent oral and written communication skills.
- Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
- Training or education in medical terminology or veterinary technician support is a plus.
What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Remote Customer Care Representative today
