Front of House Operations Manager

3 weeks ago

Saint Louis, United States St. Louis Symphony Orchestra Part time
Job DescriptionJob Description

The Front of House Operations Manager plays a vital role in ensuring a seamless and exceptional experience for all patrons of the SLSO. This position oversees the daily operations of front of house services, including concessions, bars, and premium experiences. The Front of House Operations Manager supervises a team of ushers and other part-time front-of-house staff, ensuring the highest standards of guest service and hospitality. This position reports to the Director of Hospitality and Audience Experience and collaborates closely with other departments to deliver successful concerts and events.

This is an exciting time to be part of a vibrant organization and make a significant impact. Plans are underway for the orchestra’s return to the renovated and expanded Powell Hall, scheduled to reopen in September 2025. The successful candidate is strategic, proactive, and passionate about the SLSO’s mission, with outstanding hospitality skills and the ability to interact effectively with patrons, donors, staff, and stakeholders at all levels.

Responsibilities:

Guest Service

  • Maintain exceptional service standards for all patron-facing staff and volunteers, ensuring a welcoming and inclusive environment for all.
  • Assist in the development and implementation of guest service training programs, providing guidance and support to staff and volunteers.
  • Address patron concerns and complaints promptly and effectively, ensuring appropriate follow-up and documentation.
  • Collaborate with marketing and communications to ensure timely and accurate messaging to patrons regarding concert and event logistics.

Front of House Operations

  • Manage the daily operations of front of house services, including staff scheduling, concessions, bars, and premium experiences.
  • Assist in the planning and execution of front of house logistics for SLSO concerts and events, coordinating with back of house management to ensure seamless operations.
  • Produce essential planning tools such as space booking confirmations, concert and event sheets, calendars, and staffing schedules using event management software.
  • Plan, schedule, and conduct pre-concert and pre-event briefings for front of house staff and volunteers.
  • Ensure best practices in food presentation, food safety, and service delivery.
  • Monitor inventory levels, order supplies, and manage vendor relationships to ensure adequate resources for front of house operations.
  • Serve as house manager during events as needed.

Administrative

  • Assist in the recruitment, hiring, and training of front of house staff.
  • Process invoices, track expenses, and maintain accurate financial records for front of house operations.
  • Assist in the development and management of departmental budgets, identifying opportunities for cost savings and revenue generation.
  • Use data analytics to track audience feedback, attendance trends, and other key performance metrics.
  • Ensure compliance with all relevant regulations, including health and safety standards, liquor laws, and ADA requirements.

Qualifications:

  • Minimum of 3 years of experience in hospitality or event management.
  • Bachelor's degree in related field or equivalent experience.
  • Strong commitment to customer service and hospitality.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to manage and motivate teams.
  • Proficiency in event management software and point-of-sale systems.
  • Strong organizational and time management skills.
  • Passion for the arts and commitment to the mission of the St. Louis Symphony Orchestra.
  • Certifications required (SLSO can facilitate): CPR/AED, Servsafe, Hepatitis A vaccine
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.

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