SuccessFactors Managed Support Resource

6 days ago

Plano, United States HR Focal Point Full time
Job DescriptionJob Description

Job Responsibilities

  • Lead SAP SuccessFactors Customers through their implementation process. This includes requirements gathering & gap analysis, leading business process design, performing system demonstrations, leading customer workshops, performing system configuration, creating functional specifications and overseeing development for custom requirements, unit testing and supporting subsequent testing efforts and issue resolution, perform cutover activities and hyper-care/post-go-live support.

  • Review system performance and develop of strategic roadmaps for clients

  • Address production support tickets as assigned

  • Support for business development and pre-sales activities

  • Keep abreast of new and relevant SAP releases and features and stay a certified expert in your respective areas

Skills

The ideal candidate will possess the following characteristics and abilities:

  • A passion for Human Resources, Talent management, HRIS, and SAP technology

  • Excellent communication, listening, and interpersonal skills

  • Commitment to quality and customer service

  • A desire to share knowledge with coworkers and customers

  • Strong organizational skills and ability to work independently

  • The ability to handle ambiguity and, as applicable, self-direct and guide others on logical next steps

  • Ability to gather, analyze, weigh inputs/evidence; evaluate issues and come to an unbiased conclusion and/or options; and provide a recommendation for a specific course of action

  • Keen attention to detail specifically when given direction, gathering requirements, listening to customers, documenting issues, and problem-solving

  • Capable of generating and introducing new ideas, concepts, or strategies

  • Ability to observe, infer and/or understand the perspective of others

  • Ability to lead and/or work with individuals and other groups to achieve common goals and articulate the steps required by each party

  • Ability to budget and manage according to the time allocated for projects and goals and structuring schedules to minimize conflicts and maximize productivity

  • A desire to learn and understand new or unfamiliar technologies, tools, and concepts

Required Qualifications

  • 3-5 years experience with administration, support, and/or implementation of multiple SuccessFactors modules

  • Active SuccessFactors Certification in one or more modules is preferred but not required

  • BA/BS degree (or compelling related work experience)

  • Excellent English language, oral and written communication skills

  • US Citizenship or authorization to work in the United States

  • Willingness to travel (occasionally and as needed). Expected travel is 10% or less.

  • At least 5 to 10 years of HR/HRIS experience is a plus

  • Expertise in related SAP HCM / SuccessFactors and related business processes including integration with related modules (Finance, SAP HCM, Employee Central, Time Management, Benefits, Compensation, ABAP, etc.).

Compensation & Benefits

  • Competitive base salary with bonus structure

  • Health insurance including HSA spending account, Dental, and Vision

  • 401k

  • Employer Paid Life, Short Term Disability and Long Term Disability Insurance

  • Technology Stipend

  • Paid Time Off package and paid Holidays

One last thing...
We have a great team and expect to hire an excellent candidate. To be seriously considered please include a cover letter briefly explaining your passion for HR, how you got into the SAP SuccessFactors space and your salary expectations.

Company DescriptionHR Focal Point (HRFP) is a rapidly growing technology consulting company. We specialize in the implementation and support of the on-premise and cloud-based Human Experience Management (HXM) applications from SAP, the largest enterprise resource planning software company in the world. At HR Focal Point we are passionate about helping our customers find the right SAP solutions and tailoring the system and our services to fit their unique needs. Our goal is to deliver the highest quality of service to our clients.

We are always looking to expand our company with people who share our passion and enthusiasm for creating the best experiences for our customers. Our Managed Support Services (MSS) Team provides personalized, ongoing support to our clients through implementation and beyond. This SuccessFactors consultant position will provide an exciting opportunity to build long lasting client relationships and continually improve and build on their respective systems.Company DescriptionHR Focal Point (HRFP) is a rapidly growing technology consulting company. We specialize in the implementation and support of the on-premise and cloud-based Human Experience Management (HXM) applications from SAP, the largest enterprise resource planning software company in the world. At HR Focal Point we are passionate about helping our customers find the right SAP solutions and tailoring the system and our services to fit their unique needs. Our goal is to deliver the highest quality of service to our clients. \r
\r
We are always looking to expand our company with people who share our passion and enthusiasm for creating the best experiences for our customers. Our Managed Support Services (MSS) Team provides personalized, ongoing support to our clients through implementation and beyond. This SuccessFactors consultant position will provide an exciting opportunity to build long lasting client relationships and continually improve and build on their respective systems.

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