Application Support Analyst
4 weeks ago
***MUST BE A USC OR GC*** MUST SIT 5 DAYS ONSITE**
Skills and Requirements
- 7-10 years of experience in the industry (Application Support/ System Support)
- Experience with systems and application support (Tier 1-3)
- Experience with SQL and supporting applications that tie in with SQL
- Experience supporting systems such as: SharePoint, Office Suite, Cartegraph, and Laserfiche
- Experience working with ticketing systems (Uses ServiceNow)
- Working heavy within the Windows environment and know how to navigate Windows Server
Plusses
- Experience supporting Library system
Day-to-day:
Insight Global is searching for a Systems Application Support Analyst. This person will be responsible for tier1-3 troubleshooting on project-based issues that appear in the ticketing que. Working heavy on troubleshooting issues that appear in the systems on the customer’s side. Working heavy with customers and vendors on ensuring our clients are feeling supported. Working with vendors on project systems issues and maintenance as needed. They will be supporting systems such as SharePoint, Office Suite, Cartegraph, and Laserfiche. We are looking for a resource comfortable with over communicating when responding and resolving issues. This person will be expected to sit 5 days onsite in Fort Worth, TX.
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