Admin. Customer Service Rep.
2 months ago
Responsibilities include (but are not limited to):
· Extensive knowledge and understanding of the manufactured products including laundry & foodservice equipment: washers, dryers, cooking, refrigeration, and dish-washing equipment
· Input all information related to the warranty call in our system.
· Ship or request to ship necessary parts to take care of the warranty failure.
· Follow up open calls until issues have been resolved.
· Update information for parts used under warranty in our system.
· Customer service related to parts identification (using parts breakdowns), inventory availability and estimated delivery times.
· Handle parts warranty orders in coordination with our service team
· Place purchase orders to our factories (suppliers) and follow up with them if parts are not in stock.
· Provide proper instructions to the warehouse for proper receiving and shipping of parts.
· Arrange logistics for parts shipments.
· Maintain knowledge of inventory levels, pricing, and product information
· Address customer inquiries and resolve issues promptly
Requirements:
- Bilingual preferred (English as primary, Spanish as secondary language)
· 1+ years previous experience in a parts department position; preferably in a commercial laundry equipment
· Excellent communication and presentation skills; both written and verbal.
· Above average customer service and communication skills for both written and verbal.
· Knowledge of Microsoft Office applications.
Company DescriptionTEAM Concepts is a leader in the Staffing industry with 29 years of outstanding performance and integrity within our community. We are a female owned and operated company working to keep the business in the community. We offer a team atmosphere with ongoing training and support from your individual recruiter. Top 25 Staffing Agencies in Florida.Company DescriptionTEAM Concepts is a leader in the Staffing industry with 29 years of outstanding performance and integrity within our community. We are a female owned and operated company working to keep the business in the community. We offer a team atmosphere with ongoing training and support from your individual recruiter. Top 25 Staffing Agencies in Florida.-
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