Residential Case Manager
2 weeks ago
Residential Case Manager is responsible for the orientation process and case management of 10 pregnant residents. M - F basic business hours.
Primary Responsibilities:
· Coordinate resident move-ins, orientations, and move outs
· Provide individual case management for 10 residents (adult pregnant women ages 18+)
· Meet with residents at least weekly to develop a case plan, assist in overcoming barriers, and link residents to necessary resources
· Assist residents in maintaining and increasing government assistance and supportive services, as necessary.
· Assist residents in obtaining identification (e.g., driver's license, birth certificate, etc.)
· Develop transition plan for residents, alternative housing plans and/or link resident to appropriate housing programs and resources when resident moves out of the home
· Collaborate with the multi-disciplinary Care Coordination team regarding resident strengths, needs, and standing in the program
· Facilitate linkage to mental health, substance abuse, and medical services, and provide transportation when needed
· Input, maintain, and organize detailed, accurate, high-quality documentation in resident files and database
· Advocate on residents’ behalf for support services and support residents in decision-making and self-advocacy
· Provide and/or coordinate crisis intervention assistance
· Promote personal growth, independence, responsibility, and accountability among the residents in the housing program and inspire them to reach their full potential
· Collaborate with the Residential Life Coordinators to ensure the residents’ optimal functioning in the residential program including upholding household requirements, establishing a system of accountability, and follow through on areas of change, modification, and/or engagement
· Initiate, institute and keep residents accountable for improvement plans where necessary/appropriate
· Develop and maintain working relationships with local service providers, outreach workers, case managers, and collaborative agencies
· Engage with external organizations to keep abreast of new, changing, and/or additional opportunities to ensure case management services and resources are appropriate, relevant, up-to-date, and applied to resident and program needs
· Build rapport and respect with residents as foundation for professional relationships.
· Utilize a variety of approaches as appropriate for care, guidance, intervention, and/or service delivery such as Trauma-Informed Care, Resident-Centered, Solution-Focused, and an empowering strengths-based approach
· Listen attentively to resident concerns and suggestions and address their issues fairly and professionally, coordinate with immediate supervisor for supervision
· Attend all staff and program meetings, training, and events
Qualifications:
- BA with 2+ years relevant experience
- Strong understanding of and experience with the complexity of poverty and women’s homelessness, mental illness, trauma, substance abuse, health issues, permanent supportive housing model and evidence-based practices
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