Hardware Support Technician

2 months ago


Orangeburg, United States County of Orangeburg Full time
Job DescriptionJob Description

General Description

The purpose of this job is to perform a variety of technical duties in the installation, repair, replacement, and maintenance of local and wide area networks, systems, peripherals, and telecommunications; installs, troubleshoots and debugs software systems; assists with system upgrades, enhancements, and overhauls; and provides user support and training for end users.

This class works under general supervision, independently developing work methods and sequences. 

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.
• Acts as a resource on all aspects of the County's network systems and communication equipment. Provide support to end users on a variety of issues. 
• Responds to telephone calls, email, and personnel requests for technical support; documents, tracks, and monitors the problem to ensure a timely resolution.
• Supports the phone system, mobile data communications, voicemail system, email, web server, and network cabling for voice, data, printer, router, and switch support. 
• Installs new equipment, systems, programs, and software upgrades; interfaces computers to peripheral equipment; administers computer systems, usage, and programs.
• Evaluates, troubleshoots, diagnoses, and resolves computer hardware, software, network, related equipment, and communication connectivity problems.
• Assists with implementing new software, including testing, software installation, and deployment planning. 
• Performs other duties and related work as instructed and assigned.

Minimum Education and Experience Requirements

Requires an Associate’s Degree or specialized courses/training equivalent to satisfactory completion of two years of college in network administration, server administration or closely related field.

Requires two (2) years of experience in network and server administration, systems or closely related experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Physical Demands

Performs light to medium work that involves walking or standing virtually all the time and involves exerting between 20 and 50 pounds of force on a regular and recurring basis or considerable skill, adeptness and speed in the use of the fingers, hands or limbs in tasks involving close tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)
• None.

Special Certifications and Licenses
• Experience with Comptia Network and A+ preferred.
• Valid driver’s license

Americans with Disabilities Act Compliance

Orangeburg County is an Equal Opportunity Employer. ADA requires Orangeburg County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
 

Company DescriptionLocal GovernmentCompany DescriptionLocal Government

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