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Manager, Training and Education

3 months ago

Coppell, United States Lightbeam Health Solutions Full time
Job DescriptionJob Description

JOB SUMMARY:

The Manager, Training and Education is responsible for coordinating and overseeing the training and education of clients and employees on Lightbeam Health Solutions products. This role will focus on leading organization-wide learning efforts including working with the Operations department to train client-facing employees and creating training programs for new and established clients. Training sessions are conducted virtually, via Microsoft Teams, onsite at the client’s office, or at our corporate office.

JOB RESPONSIBILITIES:

  • Manage training materials including curriculum, agendas, materials, and initiatives
  • Manage the Education and Training Specialist team
  • Oversee and conduct training sessions for end users; onsite, at corporate office, and virtually
  • Plan, design, and facilitate training sessions, on a quarterly basis, at the Lightbeam corporate office and virtually
  • Collaborate with Client Success team members to schedule and deliver client training series
  • Inform Lightbeam project owner of any client issues that affect their assigned clients
  • Address client feedback and concerns promptly, seeking opportunities to enhance the client experience
  • Serve as a subject matter expert and resource on the Lightbeam Health product’s features and functionality
  • Ensure internal and external learners receive appropriate and effective training enabling them to fulfill their job responsibilities as applicable to the Lightbeam product
  • Measure and evaluate the effectiveness of trainings and implement improvements
  • Monitor key performance indicators and operational metrics related to department goals
  • Meet/exceed client, department, and company goals
  • Proactively review product roadmap and assess for future training needs
  • Collaborate with other managers within the company to identify current training needs within their department
  • Collaborate with other managers within the company to ensure client satisfaction and identify training opportunities
  • Continuously collaborate with other team members to improve training processes, implementation, and product service offerings
  • Assist with new product testing and troubleshooting
  • Receive Lightbeam Certified Professional (LCP) certification within 30 days of hire date and recertify every two years
  • Participate in special projects and perform other duties as required

QUALIFYING JOB KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledgeable on adult learning theory and incorporate principles into facilitation of training sessions
  • Previous experience managing a team
  • Proven working experience as a trainer within the healthcare IT industry
  • Passion for teaching and keen ability to coach others
  • Experience with technologies and best practices for instructional manuals and learning management systems
  • Energetic collaborator with positive attitude
  • Willingness and ability to travel up to 70%
  • Strong time management skills and the ability to prioritize work
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
  • Ability to manage multiple projects
  • Good interpersonal skills
  • Ability to speak to all levels within an organization, including c-suite
  • Ability to present to large and small audiences
  • Ability to analyze problems and strategize for better solutions
  • Working knowledge of claims and clinical data
  • Exceptionally good attention to detail and accuracy
  • Ability to plan and arrange activities
  • Ability to manage conflict
  • Capacity to work effectively under pressure
  • Ability to interpret client questions to provide proper guidance
  • Possess a valid driver’s license

KEY COMPENTENCES:

  • Critical thinking and problem-solving skills
  • Planning and organizing
  • Decision-making
  • Communication skills
  • Influencing and leading
  • Customer-centric mindset
  • Friendly personality and presence
  • Teamwork and positivity
  • Lead with recommendations
  • Analytical thinking
  • Adaptability

EDUCATION AND/OR RELATED EXPERIENCE:

  • Bachelor’s degree in education, healthcare, business, information technology, or equivalent experience
  • Experience as a trainer, corporate training specialist, or related position
  • Experience in managing people (leadership, performance evaluation, and HR functions) for at least two years
  • Certification from talent and training associations is a plus

Position Security Classification

CRITERIA: POSITION RISK LEVEL

High Risk (if any of these are true)

Access to Restricted information, including PHI and PII

Elevated access privileges

Access to the Security Infrastructure

Medium Risk

Access to Confidential, but not to Restricted information

Low Risk

Access to Unclassified information only

Manager, Education and Training: High

CRITERIA: SECURITY ROLES & RESPONIBILITIES

Security Roles & Responsibilities:

  • Approve security-related changes
  • Execute security-related changes
  • Not applicable

Policy/procedures for Lightbeam

Cyber Security Incident Response (CSIRT) team

Manager, Education and Training: Not Applicable (Security Related Changes)

SECURITY ROLE-SPECIFIC TRAINING

Annual Incident Response Exercises