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Desktop Support, Level 2

3 months ago

Mandeville, United States NETWORK LOGIC Full time $45,000 - $75,000
Job DescriptionJob Description

Network Logic is seeking a Professional & experienced

Level 2 Desktop support technician to join our team

Network Logic has been in business since 1998 and Provides Managed I.T. Services to

a very diverse Corporate Clientele located in Louisiana, Mississippi and Alabama.

The ideal candidate must possess extensive experience working as a Level 2 /3 Desktop support technician,

and have vast knowledge working with Microsoft Azure , Microsoft Office 365 - Bit Defender , as well as Microsoft Server OS , Active Directory and Group Policies.

The Responsibilities For this position Include but are not Not Limited to:

  • Provide Level 2 /3 , Network administration support and network troubleshooting services for our Corporate clients.
  • Manage Clients Azure, Office 365, Active Directory, and resolve other I.T. related problems.
  • Install , configure and troubleshoot Cisco, Juniper, Fortinet Layer 3 switches, Firewalls and Routers.
  • Track customer issues and resolutions, manage clients' backups, using DATTO RMM.
  • Administer Windows Server, Active Directory, Group Policies and Cloud Hosted Database Servers.

Qualifications:

  • Minimum of  2 or 3 years' Experience in working in  Level 2 Desktop Support/ Network Admin Roles
  • Ability to build rapport with clients and highly organized. This position requires strong verbal and written skills
  • Strong troubleshooting and critical thinking skills and this applicant must be very organized.
  • Positive and professional demeanor

This position is challenging, requires an individual with above average organizational and multi-tasking skills.

At times, Network Logic I.T. staff are asked to go on-site to provide certain type of upgrades. This could be on their Network Switches, Routers, Firewalls, Servers, Computers and other Technology.

The applicant must possess hands-on experience working with Managed Cisco, Ubiquity, Fortinet Switches, Routers and Firewalls.

The applicant should possess at least 3 years of extensive I.T support working with Windows 10, Windows 11,

Experience working with Microsoft Server, 2016, 2019, and 2022 O.S., including experience working with Active Directory and Group Polices a Plus.

Must have Experience working with Microsoft Azure and Office 365 security products.

This position is not stagnant and has much growth opportunity both for someone looking to build a successful career path and move

into Network Engineering Roles.

If you're truly interested in joining Team Network Logic to enhance your current position, challenge yourself to be "your best" and work for a dynamic, growing and stable company- Please submit your Resume with References.

Company DescriptionNetwork Logic has been in business since 1998 providing Managed I.T. Services to Medium to Large business in Louisiana, Alabama and Mississippi. Our Philosophy is simple- do it right the first time or don't do it at all. Many of our clients have been with us since 1998.
and it's because we go the extra mile to keep them up and running, 24/7. This Dedication and loyalty to our customer base is how we continue to build our clientele and grow our business.Company DescriptionNetwork Logic has been in business since 1998 providing Managed I.T. Services to Medium to Large business in Louisiana, Alabama and Mississippi. Our Philosophy is simple- do it right the first time or don't do it at all. Many of our clients have been with us since 1998.\r
and it's because we go the extra mile to keep them up and running, 24/7. This Dedication and loyalty to our customer base is how we continue to build our clientele and grow our business.