Filli Cafe Store Manager

1 month ago


Hicksville, United States FiLLi Cafe Full time
Job DescriptionJob Description

Experience: Minimum 3 to 5 years of experience as a MANAGER in a Restaurant/Cafe
• To achieve Budgeted Sales target achievement.
• Lead the Team on each shift and uphold company service standards.
• Explain how menu items are prepared, describing ingredients and cooking methods.
• Present menus to customers, answer questions about dishes and make recommendations.
•Check that customers are enjoying their meals and take action to correct any problems.
• Work closely with other team members to ensure excellent service is provided to all customers.
•Maintain SOP Standard. (Standard Operating Procedure- Opening and Closing Procedures, Food Handling, Customer Service, Cleaning Protocols)
•Responsible for overall improvement of customer service
•Managing, Motivating & mentoring the Team.
•Reducing Billing Errors & Shrinkage Control.
• Completing all projects highlighted by the Management Team
• Ensuring Team Learning and Development programs.
•Plan and Implement store-level promotions.
•Conducting cleanliness audit for floor, washrooms, shelves, fixtures & products.
•Bringing in improvements in Customer Service by tracking and resolving Customer Grievances.
•Stock service areas with tea, food, tableware, etc.
• Check equipment to ensure it meets health and safety regulations and perform maintenance or cleaning as necessary.
• Check the quality of raw materials to ensure that standards and specifications are met.
• Prepare or maintain inventory or production records.

Company DescriptionMr Rafih FiLLi is a fun-loving person who enjoys being in the company of his friends. The history of the name FiLLi traces back to his school days when his friends gave Mr. Rafih the title FiLLi. Little did anyone know that this name, given for the sake of fun, would one day lead to the establishment of FiLLi. The signature FiLLi Zafran Tea is a result of his own determination to introduce a specialty tea in the market that people would love.

Today, this chaiwala owns many outlets under the brand ‘FiLLi Cafe’ spread across 11 countries, enjoying a significant presence in UAE. But still, FiLLi claims that brewing the crowd-pleaser was difficult and that the taste only gradually caught on. “I just experimented with a tea bag and gave it to the regulars, and they liked it.” After seeing the beverage gain popularity among his usual customers, FiLLi stepped up its promotion among his clientele, surviving purely on word of mouth. FiLLi’s concept of refining and repackaging the traditional tea worked. The entrepreneur has struck a chord with the local market as he has unearthed a horde of tea lovers in the UAE, traditionally dominated by coffee drinkers. Growth has been steady for FiLLi, who opened his second store in Dubai’s Mankhool area in 2008. The home-grown chain aims to have at least 127 stores in the UAE by 2025.Company DescriptionMr Rafih FiLLi is a fun-loving person who enjoys being in the company of his friends. The history of the name FiLLi traces back to his school days when his friends gave Mr. Rafih the title FiLLi. Little did anyone know that this name, given for the sake of fun, would one day lead to the establishment of FiLLi. The signature FiLLi Zafran Tea is a result of his own determination to introduce a specialty tea in the market that people would love.\r
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Today, this chaiwala owns many outlets under the brand ‘FiLLi Cafe’ spread across 11 countries, enjoying a significant presence in UAE. But still, FiLLi claims that brewing the crowd-pleaser was difficult and that the taste only gradually caught on. “I just experimented with a tea bag and gave it to the regulars, and they liked it.” After seeing the beverage gain popularity among his usual customers, FiLLi stepped up its promotion among his clientele, surviving purely on word of mouth. FiLLi’s concept of refining and repackaging the traditional tea worked. The entrepreneur has struck a chord with the local market as he has unearthed a horde of tea lovers in the UAE, traditionally dominated by coffee drinkers. Growth has been steady for FiLLi, who opened his second store in Dubai’s Mankhool area in 2008. The home-grown chain aims to have at least 127 stores in the UAE by 2025.

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