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Customer Care Specialist
2 months ago
Customer Care Specialist
Location: Phoenix-Biltmore, AZ
Do you have previous customer service experience, and do you enjoy making an impact? We are seeking a Customer Care Specialist for our Phoenix-Biltmore, AZ office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer experience through empathy and sensitivity. The ideal candidate will have excellent communication skills and a passion for providing the highest level of care to our customers.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Perks at Serenity
- Paid Time Off
- 10 Major Holidays Off
- Competitive Pay ($20/hr)
- 401k
- Medical, Dental, Vision insurance (Serenity covers 90% of your insurance premium)
- Paid Training and Certification
- Career Growth Opportunity
Other Responsibilities
- Provide excellent customer care and support while developing trust and rapport.
- Administer TMS (Transcranial Magnetic Stimulation) treatments.
- Communicate and educate customers about maintaining healthy lifestyles.
- Maintain communication with providers regarding patient’s treatment.
- Monitor and report changes in patient symptoms or behavior.
Qualifications
- High School Diploma / GED.
- Excellent verbal and written communication skills.
- Proven ability to multitask in a fast-paced environment.
About Serenity
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Job: Full-time (7.5-hour shift)
Office Hours: Monday-Friday: 6 am-9 pm, Saturday: 7 am-7 pm
*This position is contingent on successfully completing a criminal background check.
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