Helpdesk Support

3 weeks ago

Annapolis, United States Collabera Full time
Job DescriptionJob Description

We Are Hiring

Client Aerospace:

Title: Helpdesk Support

Duration: 06 Months

Shift: This position is for the Mid shift (11pm-7:30am) and will require shift work on all 7 day of the week to include holidays.

Location: Annapolis, MD

Job Responsibilities:

  • Handle incoming calls and ascertain if the call is of a customer service or technical nature.
  • Open call and trouble tickets in our ticketing system database for all incoming inquiries.
  • Process and/or forward technical problems to field technicians or on-call engineers as appropriate for resolution.
  • Track open trouble tickets to resolution.
  • Interface with Operations Center personnel customers technicians and management.
  • Troubleshoot/configure airport devices used for the management of air passenger baggage.
  • Provide excellent customer service and support for all customer contacts

The successful candidate must:

  • Demonstrate strong customer service and communications skills – both written and verbal good computer skills good problem-solving skills good multi-tasking skills and ability to work independently.
  • Demonstrate basic understanding of digital communications and network environment.
  • Demonstrate excellent customer service skills, outstanding phone skills, good typing skills.
  • Demonstrate a basic knowledge of MS Windows and Office applications.
  • Demonstrate strong analytical and effective problem-solving skills.
  • Be able to work in a 24x7 operations environment and willing to work a rotating shift schedule.

Basic Qualifications:

  • HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
  • OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.
  • One or more years of customer service experience, required.

Preferred Qualification:

  • Comptia A+ Certification
  • Excellent customer service skills, outstanding phone skills, good typing skills.
  • Basic knowledge of MS Windows and Office applications.
  • Ability to work in a 24/7 Operational Environment.
  • Basic knowledge of digital communication and network environment.
  • Strong analytical and effective problem-solving skills.
  • Strong understanding of ITIL practices.

Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

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