Shift Leader

1 month ago


New Baltimore, United States New Baltimore Dairy Queen Full time
Job DescriptionJob Description

Qualifications:

  • Minimum 1-3 years of high volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.
  • High School diploma or equivalent required.
  • Strong knowledge and application of safe food handling practices.

 

Job Functions:

  • Strive to exceed fan expectations and deliver value through friendly service, a clean and inviting atmosphere, and quality products.
  • Enthusiastically greet and welcome fans to the Dairy Queen brand. Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards when necessary.
  • Understand the importance of speed of service. Be able to identify and resolve bottlenecks in work flow.
  • Ensure that the restaurant is properly organized and operating according to Dairy Queen food safety and cleanliness standards on a daily basis.

Requirements:

  • Reliable transportation
  • Weekend availability
  • Highly reliable and good communication skills
  • Work well and quickly under pressure
  • Exhibit good manners, proper personal hygiene, and promptness
  • Ability to stand for long periods of time, lift up to 50 pounds, and work in and out of different temperature ranges
  • Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
  • Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
  • Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment.
  • Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
  • Must be able to actively work to achieve and exceed set goals for the business.
  • Technical - proficiency with computers and with Point of Sale systems.
  • Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ standards in all you do.
  • Integrity-does the right thing even when no one is looking, honest, earns trust of others.

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 20 – 40 per week

Seasonal location, closed from mid November to February 1st.

 

  • Day Shift:
  • 8 hour shift
  • Evening shift
  • Night shift

Work Location: In person


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