Current jobs related to Workforce Management Analyst - Whippany - PRI Technology

  • Workforce Management Analyst

    2 months ago

    Whippany, United States PRI Technology Full time

    ROLE: WORKFORCE MANAGEMENT ANALYSTMUST BE LOCAL AND CAN GO FULLY ONSITE IN WHIPPANY, NJ.THIS IS A FULL-TIME/PERMANENT ROLE. NO THIRD PARTY RESUMES PLEASE.This role would be responsible in the data and reporting of Operations performance. This role will work with Excel, CRM, and other applications. The Workforce Management Analyst will work closely with the...

  • Workforce Management Specialist

    2 weeks ago

    Whippany, New Jersey, United States Perennial Resources International Full time

    Job Title: Workforce AnalystLocation: Whippany, NJJob Type: Full-timeAbout Perennial Resources International:We are a leading provider of workforce management solutions, and we are seeking a highly skilled Workforce Analyst to join our team.Responsibilities:Develop and implement forecasting models to predict staffing needs and optimize resource...

  • Workforce Management Specialist

    1 month ago

    Whippany, New Jersey, United States PRI Technology Full time

    Workforce Management AnalystAt PRI Technology, we are seeking a highly skilled Workforce Management Analyst to join our team. As a key member of our operations team, you will be responsible for analyzing and optimizing our workforce management processes to drive business results.Main Responsibilities:Monitor and analyze real-time and historical staff...

  • Workforce Analyst

    1 week ago

    whippany, United States Perennial Resources International Full time

    Full-time100% onsite in Whippany, NJ ResponsibilitiesUtilize specialized software tools to manage and forecast staffing levels for multiple lines of business (NICE IEX/InContact, Five9, Genesys, Verint, Excel models, etc.)Provide operational and maintenance support of the WFM tool.Develop schedules to meet contact volumes and service levels for multiple...

  • Workforce Analyst

    2 months ago

    Whippany, United States Perennial Resources International Full time

    Full-time100% onsite in Whippany, NJ ResponsibilitiesUtilize specialized software tools to manage and forecast staffing levels for multiple lines of business (NICE IEX/InContact, Five9, Genesys, Verint, Excel models, etc.)Provide operational and maintenance support of the WFM tool.Develop schedules to meet contact volumes and service levels for multiple...

  • Contact Center Operations Manager

    2 months ago

    Whippany, New Jersey, United States Perennial Resources International Full time

    Job SummaryPerennial Resources International is seeking a highly skilled Workforce Analyst to join our team. As a Workforce Analyst, you will be responsible for utilizing specialized software tools to manage and forecast staffing levels for multiple business lines.Key ResponsibilitiesStaffing and Scheduling: Develop schedules to meet contact volumes and...

  • Business Systems Analyst

    3 days ago

    Whippany, New Jersey, United States NR Consulting Full time

    Job Title: Senior Business AnalystJob Summary:NR Consulting is seeking a highly skilled Senior Business Analyst to join our team. As a Senior Business Analyst, you will be responsible for driving the end-to-end delivery of projects, utilizing your strong project management and business analysis skills. You will work closely with cross-functional teams to...

  • Market Risk Business Analyst

    2 weeks ago

    Whippany, New Jersey, United States Barclays Full time

    Job Title: Market Risk Business AnalystAbout the Role:We are seeking a highly skilled Market Risk Business Analyst to join our team at Barclays Services Corp. in Whippany, New Jersey. As a Market Risk Business Analyst, you will play a critical role in identifying business requirements and developing solutions that address business problems and...

  • Senior Business Solutions Analyst

    1 week ago

    Whippany, New Jersey, United States Softpath System Full time

    Business Analyst RoleAs a Senior Business Solutions Analyst at Softpath System, you will be responsible for analyzing data and defining rules for business processes. You will work closely with stakeholders to understand their requirements and translate business needs into meaningful specifications for developers.Key Responsibilities:Analyze data from...

  • Senior Business Systems Analyst

    3 weeks ago

    Whippany, New Jersey, United States Saxon Global Full time

    Sr. Technical Business AnalystWe are seeking a highly skilled Sr. Technical Business Analyst to join our team at Saxon Global. As a key member of our organization, you will play a critical role in driving business growth and success.Key Responsibilities:Gather information and perform analysis to define technology requirements and business rules.Research and...

  • Project Manager Business Analyst

    2 weeks ago

    Whippany, New Jersey, United States Barclays Full time

    Job DescriptionPurpose of the RoleTo support the organization's strategic objectives by identifying business requirements and solutions that address business problems and opportunities.Key AccountabilitiesIdentify and analyze business problems and client requirements that require change within the organization.Develop business requirements that will address...

  • Collections and Dispute Analyst

    7 days ago

    Whippany, United States Belcan Full time

    Collections and Dispute Analyst Job Number: 352900 Category: Finance/Accounting Description: #nowhiring! Belcan is excited to be working with our client in hiring a Collections and Dispute Analyst . Focus is on Consumer Health and Pharmaceutical claims activities within Order to Cash Operations and Chargeback activities. Job Title: Collections and Dispute...

  • Senior Financial Data Analyst

    3 days ago

    Whippany, New Jersey, United States NR Consulting Full time

    Job Title: Senior Financial Data AnalystJob Description:We are seeking a skilled Senior Financial Data Analyst to join our team at NR Consulting. As a Senior Financial Data Analyst, you will be responsible for analyzing and interpreting complex financial data to inform business decisions.Key Responsibilities:Financial certifications like CFA, CPA, FRMAbility...

  • Senior Business Systems Analyst

    3 weeks ago

    Whippany, New Jersey, United States Saxon Global Full time

    Sr. Technical Business AnalystJoin Saxon Global as a Sr. Technical Business Analyst and take on a challenging role that requires a unique blend of technical and business skills. As a key member of our team, you will be responsible for gathering information, performing analysis, and defining technology requirements to ensure that our solutions meet the...

  • Senior Business Data Analyst

    4 weeks ago

    Whippany, New Jersey, United States Iris Software Inc. Full time

    Senior Business Data Analyst OpportunityWe are seeking a highly skilled Senior Business Data Analyst to join our team at Iris Software Inc. in Whippany, NJ. As a key member of our Capital Markets team, you will be responsible for analyzing and interpreting complex financial data to inform business decisions.Key Responsibilities:Analyze and interpret large...

  • Sales Performance Analyst

    4 weeks ago

    Whippany, New Jersey, United States Bayer Corporation Full time

    Job SummaryBayer Corporation is seeking a highly motivated and detail-oriented Sales Analyst Intern to join our team. As a Sales Analyst Intern, you will play a critical role in supporting our sales strategy and operations team by analyzing data, developing recommendations, and communicating results to stakeholders.Key ResponsibilitiesWork with...

  • Business Solutions Analyst

    1 week ago

    Whippany, New Jersey, United States Barclays Full time

    Job OverviewAs a Business Solutions Analyst at Barclays, you will play a critical role in supporting the organization's strategic objectives by identifying business requirements and solutions that address business problems and opportunities.Key ResponsibilitiesIdentify and analyze business problems and client requirements that require change within the...

  • Senior Financial Data Analyst

    2 weeks ago

    Whippany, New Jersey, United States NR Consulting Full time

    Senior Financial Data AnalystNR Consulting is seeking a highly skilled Senior Financial Data Analyst to join our team. As a key member of our financial analysis team, you will be responsible for analyzing complex financial data, identifying trends, and providing actionable insights to inform business decisions.Key Responsibilities:Develop and maintain...

  • Business Systems Analyst

    3 days ago

    Whippany, New Jersey, United States Barclays Full time

    Job Title: Business Systems AnalystWe are seeking a highly skilled Business Systems Analyst to join our team at Barclays Services LLC in Whippany, New Jersey. As a Business Systems Analyst, you will play a key role in analyzing and improving our business processes and systems.Key Responsibilities:Act as a liaison among project stakeholders to elicit,...

  • Business Systems Analyst

    1 week ago

    Whippany, New Jersey, United States Barclays Full time

    Job SummaryWe are seeking a highly skilled Business Analyst to join our team at Barclays Services Corp. in Whippany, NJ. As a Business Analyst, you will play a critical role in analyzing and understanding customer needs and priorities to build better products.Key Responsibilities:Perform business and data analysis to implement and maintain solutions.Analyze...

Workforce Management Analyst

2 months ago

Whippany, United States PRI Technology Full time $70,000 - $78,000
Job DescriptionJob Description

Workforce Management Analyst - Permanent
100% onsite in Whippany, NJ

Responsibilities

  • Utilize specialized software tools to manage and forecast staffing levels for multiple lines of business (NICE IEX/InContact, Five9, Genesys, Verint, Excel models, etc.)
  • Provide operational and maintenance support of the WFM tool.
  • Develop schedules to meet contact volumes and service levels for multiple business teams and communicate work/training schedules for agents to operations management.
  • Work with contact center management to ensure agent adherence and/or conformance to schedules
  • Recommend schedule adjustments based on staffing needs and provide on-demand reporting to determine staffing levels.

Qualifications

  • Bachelor's degree in Mathematics, Business, Statistics, or Industrial Engineering
  • Previous Workforce Management experience required
  • 1-3 years of experience in similar workforce management role, including forecasting, staffing, and scheduling required
  • Previous experience with established WFM software (NICE IEX/InContact, Five9, Genesys, Verint, Excel models, etc.)
  • Prior experience with Salesforce CRM (or similar applications)
  • 2-3 years of Data Analysis experience capturing, storing, and reporting historical statistics.
  • 2-3 years of Excel experience with intermediate knowledge of formula definitions preferred.
  • Ability to maintain and create reports in Excel to forecast results and trends
  • Skilled in evaluating information and presenting it in a logical manner to select audiences
  • Must have strong mathematical and statistical skill set to maintain accurate data reporting and analysis
  • Excellent communication skills
  • Attention to detail and high level of accuracy
  • Strong organizational skills and high attention to detail to meet deadlines in an environment of constantly changing priorities.