Account Manager
3 weeks ago
Job Title: Account Manager
Location: West Chester, PA
Company: CMS Logistics
About CMS Logistics: CMS Logistics is a premier national job site services and equipment rental company. We pride ourselves on being an all-in-one solution for our clients, streamlining their job site services and equipment rental needs across the country. Our mission is to deliver unparalleled service and support, ensuring our customers can focus on their project success without the hassle of managing multiple vendors.
Job Description: As an Account Manager at CMS Logistics, you will play a crucial role in retaining and nurturing relationships with both new and existing customers. Your primary goal will be to ensure a high level of customer satisfaction, acting as the main point of contact for any inquiries or issues that may arise. You will work closely with various teams within the company to develop and implement strategies and practices that enhance customer loyalty and retention. Your ability to work collaboratively as a team player, while also taking initiative, will be key to your success in this role.
Key Responsibilities:
- Achieve defined revenue and profit goals.
- Work closely with Sales to ensure execution of customer job orders and programs.
- Develop and maintain strong relationships with new and existing customers, ensuring their needs are met and expectations exceeded.
- Encourage and assist with customer adoption and usage of our customer portal.
- Identify opportunities for growth within existing accounts and collaborate with the sales team to secure new business.
- Monitor customer satisfaction regularly and resolve any issues promptly to maintain high levels of customer loyalty.
- Collaborate with cross-functional teams to ensure that customer requirements are understood and met.
- Provide regular reports on account status, challenges, and opportunities for growth.
- Stay informed about industry trends and competitor activities to provide strategic insights to the team.
Requirements:
- A minimum of 5 years of proven experience in account management, preferably in the waste, environmental, or equipment rental industries.
- Exceptional interpersonal and communication skills, with the ability to build and maintain strong customer relationships.
- Strong ability to multitask to ensure a variety of competing priorities are fulfilled as promised.
- Strong problem-solving skills and the ability to think strategically to overcome challenges.
- A team player with a proven track record of working collaboratively to achieve business goals.
- A college degree is preferred but not required.
- Proficiency in CRM software and Microsoft Office Suite.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development within a supportive team environment.
- A dynamic and challenging work environment where your contributions are valued and recognized.
CMS Logistics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at CMS Logistics and be a part of our journey to excellence. We look forward to welcoming you to our team
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