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Service Dispatcher
3 months ago
Service Dispatcher
About the Job
Are you a motivated individual with organizational skills and ability to work as a team? Would you enjoy working for a growing company in a fast paced, team environment?
If so, a positive attitude and the ability to excel in a variety of different tasks would be key components in becoming a successful candidate for this dynamic position.
At Custom Sheetmetal & Roofing, Inc., we are looking for a dedicated person to complement our team. We would like to consider your resume if you have 1 or more years of dispatch experience, computer skills in Word, Excel, and Outlook, and the strong ability to take initiative. A basic knowledge of HVAC and Plumbing is also important.
Applicant must have a strong capacity to handle varying work tasks including phone calls, assisting with customer service, dispatching service techs, filing of paperwork, ordering of parts, and willingness to help with any and all tasks as they arise.
We desire a patient, organized and efficient candidate, willing to exceed expectations at any level of task. A positive attitude and readiness to help out in all aspects of the service department are characteristics that are a must to succeed in this position.
Our Service Dispatcher will handle day-to-day dispatch operations, as well as assist other members of our team on an ongoing basis with communications and any necessary paperwork. Diverse duties include but are not limited to: answering and directing phone calls, dispatching Service and Plumbing Tech’s, ordering parts, and materials needed for Technicians, assist with other tasks as they arise.
Because our environment is fast-paced and we are a small, innovative and growing company, all our team members demonstrate the ability to complete tasks with little or no supervision. Our ideal candidate is able to follow instructions well, demonstrate professionalism in all aspects of their work, and meet deadlines with ease. Our candidate wants a long term home and team to join, and genuinely cares for our business and staff, demonstrating this by having an exceptional work ethic and approaching all their work and duties with integrity and focus. Customer service and people skills are a must.
Custom Sheetmetal & Roofing, Inc. is committed to providing valuable HVAC, Plumbing, Mechanical, and Sheetmetal services to our residential, commercial, and industrial customers by creating lasting relationships with them while exceeding their expectations and gaining their trust through exceptional performance.
Skills & Experience Required
· Ability to answer and direct incoming phone calls
· Basic knowledge of HVAC and Plumbing
· Ability to organize and dispatch technicians with all necessary information needed
· Excellent written and oral communications
· Computer proficiency in MS Office Suite
· Time management skills
· Proof-reading skills
· Excellent organizational skills
· Ability to work independently with high-level productivity
· Customer service skills
· One year of related dispatch experience
Duties & Responsibilities
· Answer and direct incoming phone calls
· Dispatch Service / Plumbing Tech’s
· Handle warranty claims paperwork and returns
· Maintain knowledge of Service / Plumbing Tech locations
· Order parts/materials for Tech’s
· Filing of paperwork
· Scan, Fax, E-mail, etc.
· Creates professional communications on behalf of Officers and Estimators in Word, Outlook and our CRM system
· Accepts walk-in and phone credit card payments
· Other miscellaneous duties: back-up and support as needed
Other Position Details
Commitment: 40 hours per week, 7:30 a.m.–4:30 p.m.
Compensation: Salary pay will depend on experience, plus benefits (Health and dental insurance, 401K, paid time off).
* Serious applicants only please. We are looking for a long term fit.
We will hold in-person interviews with qualified candidates. To be invited to interview, please submit the following:
· A detailed cover letter identifying why this position may be a fit for you, as well as identifying why your experience and approach make you most eligible.
· A resume.
· Three references with contact information.
Please email the above items to the email address for this post.
Company DescriptionCustom Sheetmetal & Roofing, Inc. is committed to providing valuable HVAC, Plumbing, Mechanical, and Sheetmetal services to our residential, commercial, and industrial customers by creating lasting relationships with them while exceeding their expectations and gaining their trust through exceptional performance.Company DescriptionCustom Sheetmetal & Roofing, Inc. is committed to providing valuable HVAC, Plumbing, Mechanical, and Sheetmetal services to our residential, commercial, and industrial customers by creating lasting relationships with them while exceeding their expectations and gaining their trust through exceptional performance.