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IT Field Services Technician

2 months ago

Pensacola, United States KMS Communications Inc. Full time $35,000 - $50,000
Job DescriptionJob Description

Become an important part of a company that has provided communication and data connectivity solutions for over forty-seven years to thousands of businesses and municipalities across the Florida Panhandle. The strength of KMS's reputation of excellence stems from our ability to provide professional installation and the timely service of telecommunication equipment, data network infrastructure, security surveillance, access control, printing/copying/scanning equipment, and other crucial business office related technologies.
With a fully equipped company vehicle and support staff, you will be able to effectively work at multiple client locations on any given day during a typical 8:00am-5:00pm Monday-Friday schedule. Compensation is an hourly rate based upon a 40-hour work week. Occasional emergency or special project installations could allow for overtime income potential. Monthly bonuses are based on productivity with an emphasis on making sure our clients are completely satisfied. This is a full-time position for a candidate that is looking for a career in the industry, not just another job.

A typical day could include installing Cat5/Cat6 data cabling in existing office environments or on new construction sites, troubleshooting network switches, routers, wireless access points, repair and typical maintenance of copy/print/fax machines, installing CCTV camera solutions, training clients on camera and access control functionality, investigating issues with poor audio quality on business phone systems and determining if issue is internal or caused by an external service provider. If it's between the service provider's dmarc and the keyboard/desk phone you will be expected to handle it. KMS will provide the daily plan of action, setup the appointments, and take care of any correspondence and invoicing. As the field service technician, you will have the freedom to focus on the task at hand and take time to do the job right while still being mindful of the client's needs.

Company DescriptionKMS was founded in 1976 by the Bulla family initially supplying the Florida Gulf Coast with Dictaphone recording devices and records management for businesses, law firms, and medical offices. The company founder began to realize the need for other office related products with a focus upon dependable communication. KMS expanded it's product line to include phone key switching systems, integrated voicemail and automated attendant equipment, copier and fax machines, and other telecom and document related solutions.
As technology has shifted over time, KMS has been positioned to adopt new product lines to fulfill growing business environments. We are constantly committed to providing excellent service with solutions tailored specifically to the needs of our clients. KMS retains the benefit of being family oriented and locally owned. This allows our team to be effectively streamline and self-sufficient without all the encumbrance associated with larger multi-department entities that sometimes allow their own processes to get in the way of providing quick and personal service to the customer.
Working for KMS puts you in front of so many of the people and organizations that mold the future of the community that you live within. It makes you an integral part of the success of many others and gives a conscientious minded person pride in a job well done. There are times we are called upon when trouble may arise due to storm related activity or failure of aging infrastructure and a business owner is stressed to no end. It's at that moment when we can step in and get them back on track that makes all the difference. Our clients recognize excellence, and we want you to be part of that.Company DescriptionKMS was founded in 1976 by the Bulla family initially supplying the Florida Gulf Coast with Dictaphone recording devices and records management for businesses, law firms, and medical offices. The company founder began to realize the need for other office related products with a focus upon dependable communication. KMS expanded it's product line to include phone key switching systems, integrated voicemail and automated attendant equipment, copier and fax machines, and other telecom and document related solutions. \r
As technology has shifted over time, KMS has been positioned to adopt new product lines to fulfill growing business environments. We are constantly committed to providing excellent service with solutions tailored specifically to the needs of our clients. KMS retains the benefit of being family oriented and locally owned. This allows our team to be effectively streamline and self-sufficient without all the encumbrance associated with larger multi-department entities that sometimes allow their own processes to get in the way of providing quick and personal service to the customer. \r
Working for KMS puts you in front of so many of the people and organizations that mold the future of the community that you live within. It makes you an integral part of the success of many others and gives a conscientious minded person pride in a job well done. There are times we are called upon when trouble may arise due to storm related activity or failure of aging infrastructure and a business owner is stressed to no end. It's at that moment when we can step in and get them back on track that makes all the difference. Our clients recognize excellence, and we want you to be part of that.