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Field Service Engineer
1 month ago
Position Summary
To calibrate, maintain, install, troubleshoot, and repair complex computer-controlled servo-hydraulic and electro-mechanical test systems at a customer site. Learns and applies MTS technology and business practices in order to provide quality, on-site customer support.
Ideal for veterans with background in aviation mechanics, hydraulics, electronics experience and troubleshooting to board level. Experience with calibration of equipment.
US Citizenship required - working in ITAR/CUI Regulated environments
Position is remote with 70% travel, some overnight.
Qualifications
Areas of Responsibility
- Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
- Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) Restores equipment operations.
- Performs calibrations relevant to assigned customer base independently.
- Coordinates and conducts installation and maintenance activities.
- Implements the operational requirements of the MTS Corporate and Field Service Quality System.
- Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing.
- Maintains service documentation in requested format for all service activities delivered at customer sites as assigned.
- Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).
- Maintains current knowledge and training in MTS technology and products.
- Other duties and special projects as assigned.
General Qualifications Include:
- Knowledge of PID Controllers (ideal)
- Troubleshoot to board level (required)
- Hydraulics/Pneumatics
- Read and Interpret Blueprints and Schematics
- Willingness to travel
- Must possess a valid driver’s license and able to obtain automobile/liability coverage
- Excellent Communication skills - verbal and written
- Basic MS-Office computer and software skills
- Ability to work with high degree of personal discipline
- Problem solving and analytical business skill
- Demonstrated customer service skills and experience
Education and Experience Requirement
BS degree in Engineering or technical discipline with a minimum of 2 years relevant experience.
AA(Vo-tech) degree in a technical field or equivalent military training with a minimum of 4 years relevant experience.
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