Field Service Engineer

1 month ago


Albany, United States GEMINI WORKFORCE SOLUTIONS Full time
Job DescriptionJob Description

Position Summary

To calibrate, maintain, install, troubleshoot, and repair complex computer-controlled servo-hydraulic and electro-mechanical test systems at a customer site.  Learns and applies MTS technology and business practices in order to provide quality, on-site customer support.

Ideal for veterans with background in aviation mechanics, hydraulics, electronics experience and troubleshooting to board level. Experience with calibration of equipment. 

US Citizenship required - working in ITAR/CUI Regulated environments

Position is remote with 70% travel, some overnight. 

Qualifications

Areas of Responsibility

  •  Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
  • Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.)  Restores equipment operations.
  • Performs calibrations relevant to assigned customer base independently.
  • Coordinates and conducts installation and maintenance activities.
  • Implements the operational requirements of the MTS Corporate and Field Service Quality System.
  • Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing.
  • Maintains service documentation in requested format for all service activities delivered at customer sites as assigned.
  • Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).
  • Maintains current knowledge and training in MTS technology and products.
  • Other duties and special projects as assigned.

General Qualifications Include:

  • Knowledge of PID Controllers (ideal) 
  • Troubleshoot to board level (required)
  • Hydraulics/Pneumatics
  • Read and Interpret Blueprints and Schematics
  • Willingness to travel
  • Must possess a valid driver’s license and able to obtain automobile/liability coverage
  • Excellent Communication skills - verbal and written
  • Basic MS-Office computer and software skills
  • Ability to work with high degree of personal discipline
  • Problem solving and analytical business skill
  • Demonstrated customer service skills and experience

 Education and Experience Requirement

BS degree in Engineering or technical discipline with a minimum of 2 years relevant experience.   

AA(Vo-tech) degree in a technical field or equivalent military training with a minimum of 4 years relevant experience.



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