Current jobs related to Contact Center Engineer - Lansing - Skill Demand

  • Contact Center Engineer

    3 weeks ago

    Lansing, United States Trilogy International, Inc Full time

    Title: Contact Center EngineerLocation: Lansing, MI (Hybrid)Duration: 1 year with extension possible Top Skill & Years of Experience Required:Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]NICE CXOne Studio experience [3+ years of experience...

  • Contact Center Engineer

    3 weeks ago

    Lansing, United States TEKsystems co Allegis Group Full time

    NICE CXONE InContact Contact Center EngineerTop Skills' Details:- Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) (5+ years of experience preferred)- NICE CXOne Studio experience (3+ years of experience preferred)- Ability to program in one or more of the following software...

  • Cloud Contact Center Engineer

    2 weeks ago

    Lansing, United States Stellent IT LLC Full time

    Job Title Cloud Contact Center Engineer Location Lansing, Michigan (Local & Onsite role) Duration long term Contract / C2C Job Description NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Act as a SME...

  • Cloud Contact Center Engineer

    2 weeks ago

    Lansing, United States JSVV SOLS LLC Full time

    Hi, I hope you are doing well. This is Geetha Balaga, Senior Recruiter from JSVV SOLS LLC. JSVV SOLS LLC is a leading IT solutions provider specializing in servicing US federal agencies and enterprises. Our team is committed to driving innovation without sacrificing security or compliance. We offer agile products, dependable services, and sound...

  • Cloud Contact Center Solutions Engineer

    2 weeks ago

    Lansing, Michigan, United States Jsvvsols Full time

    Job Title: Cloud Contact Center EngineerWe are seeking a highly skilled Cloud Contact Center Engineer to join our team at Jsvvsols. As a Cloud Contact Center Engineer, you will be responsible for designing, implementing, and maintaining cloud-based contact center solutions for our clients.Key Responsibilities:Design and implement cloud-based contact center...

  • Cloud Contact Center Solutions Engineer

    2 weeks ago

    Lansing, Michigan, United States JSVV SOLS LLC Full time

    Job Title: Cloud Contact Center EngineerWe are seeking a highly skilled Cloud Contact Center Engineer to join our team at JSVV SOLS LLC. As a Cloud Contact Center Engineer, you will be responsible for designing, developing, and deploying cloud-based contact center solutions using NICE CXONE InContact.Key Responsibilities:Design and implement cloud-based...

  • Cloud Contact Center Engineer

    2 weeks ago

    Lansing, Michigan, United States KSN Technologies, Inc. Full time

    Job Title: Cloud Contact Center EngineerJoin KSN Technologies, Inc. as a Cloud Contact Center Engineer and take on a challenging role that requires technical expertise and leadership skills.About the Role:This is a technical lead position that involves working with cross-functional teams and agency business teams to support and implement complex agency...

  • Cloud Contact Center Solutions Engineer

    2 weeks ago

    Lansing, Michigan, United States ZSN Systems & Solutions LLC Full time

    Job Title: Cloud Contact Center EngineerAt ZSN Systems & Solutions LLC, we are seeking a highly skilled Cloud Contact Center Engineer to join our team. As a Cloud Contact Center Engineer, you will be responsible for designing, developing, and deploying cloud-based contact center solutions using Nice InContact CXone and other technologies.Key...

  • Cloud Contact Center Engineer

    3 weeks ago

    Lansing, United States Info Origin Inc. Full time

    < class="Heading__HeadingWrapper-sc-vaqy1n-0 cmlSog">Job Description: NICE CXONE InContact Contact Center Engineer - This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below:Confident in a client facing role and possess the ability to manage...

  • Cloud Contact Center Engineer

    4 weeks ago

    Lansing, United States Sky Consulting Inc Full time

    This is a Hybrid role in Lansing, Michigan looking for candidate who can worked on a Hybrid schedule, 2 days a week in office REQUIRED. Local and Non-local candidates can apply. MUST BE WILLING TO RELOCATE Day 1 Interviews: MS Teams video interview with camera ON. Role description: NICE CXONE InContact Contact Center Engineer -- This is a technical...

  • Cloud Contact Center Engineer

    3 weeks ago

    Lansing, United States Sunrise Systems, Inc. Full time

    Job Title: Cloud Contact Center Engineer Job ID: 24-04630 Location: Lansing, MI (Hybrid schedule, 2 days a week in office REQUIRED.) Duration: 1 year with possible extension. Role description: NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement...

  • Cloud Contact Center Engineer

    2 weeks ago

    Lansing, Michigan, United States Masterapp Labs Full time

    Job Title: NICE CXone Platform EngineerMasterapp Labs is seeking a highly skilled NICE CXone Platform Engineer to join our team. As a key member of our cloud contact center team, you will be responsible for designing, developing, and deploying complex contact center solutions using the NICE CXone platform.Key Responsibilities:Coordinate and perform release...

  • Cloud Contact Center Solutions Engineer

    2 weeks ago

    Lansing, Michigan, United States DP Professionals Inc Full time

    Job Title: Cloud Contact Center EngineerWe are seeking a skilled Cloud Contact Center Engineer to join our team at DP Professionals Inc. This is a hybrid role that requires both technical expertise and excellent communication skills.Job Summary:The Cloud Contact Center Engineer will be responsible for designing, developing, and implementing complex contact...

  • Cloud Contact Center Engineer

    3 weeks ago

    Lansing, United States CAYS Inc Full time

    Skills: Critical: Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) NICE CXOne Studio experience Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Pythond troubleshoot webservice API calls Desired: Experience in Contact Center...

  • Cloud Contact Center Solutions Engineer

    2 weeks ago

    Lansing, Michigan, United States Stellent IT LLC Full time

    Job Title Cloud Contact Center EngineerLocation RemoteDuration Long-term ContractJob DescriptionNICE CXONE InContact Contact Center Engineer - This is a technical lead role working with cross-functional teams to support and implement complex contact center solutions. As a subject matter expert, you will be accessible to discuss and work through possible ways...

  • Cloud Engineer

    3 weeks ago

    Lansing, United States I2USystems Inc Full time

    The State of Michigan is looking for a Cloud Engineer Cloud Contact Center Engineer Close to Submissions on 10/18 at 10AM EST. Interviews: MS Teams video interview with camera ON. Duration: 1 year with possible extension Position location: Lansing: Hybrid schedule 2 days a week in office REQUIRED. Local and nonlocal candidates can apply. MUST BE WILLING TO...

  • Cloud Engineer

    7 days ago

    Lansing, United States I2USystems Inc Full time

    The State of Michigan is looking for a Cloud Engineer Cloud Contact Center Engineer Close to Submissions on 10/18 at 10AM EST. Interviews: MS Teams video interview with camera ON. Duration: 1 year with possible extension Position location: Lansing: Hybrid schedule 2 days a week in office REQUIRED. Local and nonlocal candidates can apply. MUST BE WILLING TO...

  • Cloud Contact Center Engineer

    3 weeks ago

    Lansing, United States Shiro Technologies Full time

    This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.Specifics below:Confident in a client facing role and possess the ability to manage multiple stakeholders.Coordinate and perform release planning, development, testing, and releases on multiple agencies...

  • Cloud Engineer

    3 weeks ago

    Lansing, United States SelSoft Inc. Full time

    Hello All We do have urgent opening for the below role - if your are interested kindly share your updated resume with details Role :- Cloud Engineer - Cloud Contact Center EngineerIPosition location: Lansing MI - Hybrid schedule, 2 days a week in office REQUIRED.Local and Non-local candidates can apply. MUST BE WILLING TO RELOCATE Top Skill & Years of...

  • Cloud Contact Center Solutions Engineer

    2 weeks ago

    Lansing, Michigan, United States Resource Point LLc Full time

    Job Title: Cloud Contact Center EngineerJob Summary:We are seeking a highly skilled Cloud Contact Center Engineer to join our team at Resource Point LLC. As a technical lead, you will be responsible for designing, developing, and implementing complex contact center solutions using the NICE CXone platform.Key Responsibilities:Coordinate and perform release...

Contact Center Engineer

2 months ago

Lansing, United States Skill Demand Full time $100,000 - $120,000
Job DescriptionJob Description

NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.  Specifics below:

·         Confident in a client facing role and possess the ability to manage multiple stakeholders.

·         Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.

·         Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).

·         Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.

·         Skills based routing design and implementation for voice, chat, email, and SMS contact center technology

·         Works with the Architecture team to design, develop, and deploy APIs, consume APIs.

·         Understand business requirements with the ability to translate to technical requirements

·         Prepare design documents based on business requirements for the application development

·         Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.

·         Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.

·         Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.

·         Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.

 

 

Skills:

Critical:

·        Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant)  [5+ years of experience preferred]

·         NICE CXOne Studio experience  [3+ years of experience preferred]

·         Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python   [4+ years of experience preferred]

·         Ability to develop, maintain, and troubleshoot webservice API calls  [5+ years of experience preferred]

 

Desired:

·         Experience in Contact Center Dashboard Creation

·         Experience with Salesforce

·         Base knowledge of intersystem networking, and data traffic flow between components.  

·         Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.

Company DescriptionSkill Demand Energy is a nationally certified minority-owned company with our Corporate Headquarters in Indianapolis, Indiana, and multiple offices across the U.S.

Skill Demand Energy partners with utilities, local and state governments, and other entities to provide solutions to reduce America's energy usage within the residential, commercial, and industrial and government sectors. We are a dynamic multiculturally owned firm fully committed to cocreate with our teams truly inclusive and equitable working environments that results in thriving diversity and professional success.

We are committed to hiring individuals that are representative of the communities our programs are designed to serve. Our work elevates co-creation through cultivating trust and acting with transparency. We recognize that representation matters.Company DescriptionSkill Demand Energy is a nationally certified minority-owned company with our Corporate Headquarters in Indianapolis, Indiana, and multiple offices across the U.S.\r
\r
Skill Demand Energy partners with utilities, local and state governments, and other entities to provide solutions to reduce America's energy usage within the residential, commercial, and industrial and government sectors. We are a dynamic multiculturally owned firm fully committed to cocreate with our teams truly inclusive and equitable working environments that results in thriving diversity and professional success.\r
\r
We are committed to hiring individuals that are representative of the communities our programs are designed to serve. Our work elevates co-creation through cultivating trust and acting with transparency. We recognize that representation matters.