Customer Service Representative

4 days ago


Cambridge, United States ASK Consulting Full time
Job DescriptionJob Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title:  Customer Service Representative

Duration: 02 Months Contract

Location: Cambridge, MA 02138

Pay Rate: $31/hr. 

Job Description:    

  • Provide customer support to faculty, staff, students, or visitors who are seeking services, assistance, information, or problem resolution from an office, department, or program. 
  • Provide customer service in person, over the phone, by email, or on the web.
  • May work in a wide variety of campus settings, or at special events that are on or off campus. 
  •  Handle routine as well as complex and specialized requests from community members, alumni, applicants, or visitors.
  • Skilled at troubleshooting and problem resolution. 
  • Maintain accuracy and security of confidential information. Must have a positive belief that the customer comes first, strong communication skills, and experience working with the public. 
  • Must be able to generate positive and professional interactions even in challenging situations, and remain calm, poised, and resilient. 
  • Strong willingness to learn about the services, programs or operations of the department where assigned. Technical aptitude to learn new software applications as needed.
  • Previous experience in a university setting is helpful, as is the ability to navigate on the campus.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.



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