Customer Service Representative

2 weeks ago


Cambridge, United States Motion Recruitment Full time

Our Client, a private Ivy League research university, is looking for someone to join their team as a Customer Service Representative


**This is an onsite 2-month contract, in the Cambridge, MA **


What You Will Be Doing

  • Provide customer support to faculty, staff, students or visitors who are seeking services, assistance, information or problem resolution from the office, department or program.
  • Provide customer service in person, over the phone, by email, or on the web.
  • May work in a wide variety of campus settings, or at special events that are on or off campus.
  • Handle routine as well as complex and specialized requests from community members, alumni, applicants, or visitors.
  • Skilled at troubleshooting and problem resolution.
  • Maintain accuracy and security of confidential information.
  • Must have positive belief that the customer comes first, strong communication skills and experience working with the public.
  • Must be able to generate positive and professional interactions even in challenging situations, and remain calm, poised and resilient.


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