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Mount Pleasant, United States Mercantile Bank Full timeMercantile Bank is seeking an outgoing, sales and service-oriented Customer Service Representative to join our team in Mount Pleasant, MI. Do you like to build relationships with people? Do you seek opportunities to learn and develop? Are you someone that likes to create unique, tailored solutions to customers? Are you ready to build a career in banking with...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Bilingual (Required) Customer Service Representative
2 months ago
SUMMARY:
Under general supervision of the Client Contact Center Coordinator, the Client Contact Specialist performs a variety of administrative functions to assist paralegals and attorneys in representing their clients fairly and efficiently by completing all intake and case related documentation on a daily basis. In addition, the Client Contact Specialist will process all intranet requests, including research, and update information in our Case Management system accurately and in a timely manner.
Requirements:
· High school diploma required; institutional degree in related field preferred
· One (1) to four (4) years of progressive work experience in a law firm or comparable field preferred
· Strong communication/interpersonal skills, with ability to follow-up without direction
· Attention to detail & self -motivated
· Strong customer –service focus; track record of providing exceptional customer service via phone
· Ability to discuss handle sensitive situations and confidential information in a professional manner
· Must be deadline-driven, highly organized, and exude a positive professional demeanor with variety of people
· Strong working knowledge of MS Word, Outlook, Excel
