Interim Subsidy Case Manager
1 week ago
Position Summary
2 Vacancies - 1 in Van Nuys and 1 in Pasadena
The Interim Subsidy Case Manager in the Shallow Subsidy Program works as part of a multi-disciplinary team serving clients in the community. S/he will provide transitional support, case management to Permanently Housed participants, and will collaborate closely with landlords to mediate landlord-tenant issues and ensure successful tenancies.
Essential Functions
- Participate in weekly staff meetings, and quarterly CIS meetings.
- Conduct initial assessment to determine client’s specific needs
- Create a Housing stability plan with client, which includes documentation of client goals.
- Coordinate goal related services, and provide ongoing monitoring of the Housing stability plan
- Tracking and documenting participant progress.
- Evaluating participants’ progress periodically and adjusting as needed to improve outcomes.
- Collaborate with participants, family, friend support networks and health care professionals to put care plans in place.
- Assessing participants’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans.
- Conduct outreach, education (Presentations) and public relations to build relationships with landlords and property management companies willing to rent to program participants.
- Establish and maintain relationships with landlords, property management companies.
- Conduct inspections of permanent housing units where program participants Reside.
- The Interim Subsidy Case Manager will be responsible for recertification of eligibility of each continuing household on an annual basis.
- The Interim Subsidy Case Manager will disburse client checks to Property Management/landlords. Checks will be distributed through U.S. Post Office, Direct Deposit, and Hand Delivery.
- Provide tenant education: tenant rights and responsibilities, housing discrimination and communication with landlords.
- Maintain a regular and open line of communication with landlords in-order to assess the landlords’ satisfaction with the programs and address any questions or concerns that landlord may have.
- Recording participants’ progress including recording referrals, home visits and other notable interactions.
- Document and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS). Along with the Housing Stability Plan, Habitability Checklist, and all check requests.
- Participate in staff meetings and attend trainings as assigned by the Supportive Housing Program Manager.
- Provide crisis intervention as needed.
- The Interim Subsidy Case Manager will maintain a caseload of 30 clients. Caseload is subject to fluctuate by the program’s funder(s).
- Respond to grievances from landlords & participants related to housing conditions & provide mediation as needed.
- Adopts a “whatever-it-takes” approach in assisting clients to retain housing and independent living.
- Interim Subsidy Case Manager will practice the Housing First model, Harm Reduction, Conflict Resolution, and Trauma Informed Care.
- Other duties as assigned.
- Minimum Qualifications
- A Bachelor’s degree preferred, but not required.
- At least (1) year of experience working with affordable housing services.
- At least (1) year of experience working with homeless people who have mental illness and/or substance use issues.
- Excellent communication skills.
- A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
- Commitment to working with the disabled population.
- Veteran status a plus.
- Ability to work well with others and committed to the vision that CIS be a program of excellence.
Skills, Knowledge & Abilities
- Commitment to the holistic mission of The Salvation Army and The Community Integration Services.
- Able to represent the Salvation Army to community organizations.
- If in recovery, at least 5 years of being clean and sober to the present, with evidence of working a program of personal recovery.
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