Repairs and Customer Service
3 weeks ago
JOB TITLE: QUALITY CONTROL AND REPAIR SPECIALIST
REPORTING TO: QUALITY CONTROL MANAGER
LOCATION: TACORI OFFICE
FLSA STATUS: NON-EXEMPT
SCHEDULED HOURS: AS NEEDED
MAJOR FUNCTION:
The Quality Assurance (QA) Service & Repairs Specialist is responsible for receiving, inspecting and auditing inbound/outbound service & repairs pieces, as well as processing quotes, orders and jobs for service & repair needs. Strong relationships with retail partners and superior customer experiences are critical to the success of this role.
DUTIES AND RESPONSIBILITIES
• Create and maintain quality procedures for checking inbound and outbound goods
• Inspect and review the assembly of jewelry as well as evaluate diamonds, colored stones, and metal to ensure that all quality standards are met.
• Processes new jewelry orders and release jobs for manufacturing.
• Processes upgrades and remakes. Assesses level of credit to be applied.
• Processes all requests for components and findings.
• Administrative tasks include logging the rejections, pulling Tacori journeys correspondence, various reporting.
• Receives all shipments of repairs and processes according to priority.
• Determines the total number of QC rejections and logs accordingly.
• Responsible for process review and documentation as necessary.
• Communicate to customers via email and/or phone regarding questions about service repairs, costs, issues, etc.
• Communicates internally to various departments regarding service, repairs, upgrades and remakes.
• Performs other duties and assignments as directed by management.
SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES
• BA/BS degree or equivalent preferred.
• 2-4 years’ experience in customer service background.
• Excellent written and oral communication skills required.
• Proficiency in all Office programs: Word, Excel, PowerPoint, etc.
• Knowledge of quality control/assurance practices and tools preferred.
• Knowledge of jewelry manufacturing and inspection process a plus.
• Ability to prioritize, organize and schedule tasks within a fast-paced work environment.
• Strong problem solving and quantitative analytical skills to generate quotes, calculate costs, etc.
• Experience in all aspects of developing and maintaining business relationships.
• Ability to work independently as well as collaboratively within a team environment.
• Attention to detail with ability to work on long term and short term projects, including the ability to inspect merchandise for corrective action purposes as required.
• Understanding of corporate invoicing processes
• High level computer skills
• Extremely quick learner
• Detail oriented
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