Repairs and Customer Service

3 weeks ago


Glendale, United States Tacori Full time $22 - $28
Job DescriptionJob Description

JOB TITLE: QUALITY CONTROL AND REPAIR SPECIALIST

REPORTING TO: QUALITY CONTROL MANAGER

LOCATION: TACORI OFFICE

FLSA STATUS: NON-EXEMPT

SCHEDULED HOURS: AS NEEDED


MAJOR FUNCTION:

The Quality Assurance (QA) Service & Repairs Specialist is responsible for receiving, inspecting and auditing inbound/outbound service & repairs pieces, as well as processing quotes, orders and jobs for service & repair needs. Strong relationships with retail partners and superior customer experiences are critical to the success of this role.


DUTIES AND RESPONSIBILITIES

• Create and maintain quality procedures for checking inbound and outbound goods

• Inspect and review the assembly of jewelry as well as evaluate diamonds, colored stones, and metal to ensure that all quality standards are met.

• Processes new jewelry orders and release jobs for manufacturing.

• Processes upgrades and remakes. Assesses level of credit to be applied.

• Processes all requests for components and findings.

• Administrative tasks include logging the rejections, pulling Tacori journeys correspondence, various reporting.

• Receives all shipments of repairs and processes according to priority.

• Determines the total number of QC rejections and logs accordingly.

• Responsible for process review and documentation as necessary.

• Communicate to customers via email and/or phone regarding questions about service repairs, costs, issues, etc.

• Communicates internally to various departments regarding service, repairs, upgrades and remakes.

• Performs other duties and assignments as directed by management.


SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES

• BA/BS degree or equivalent preferred.

• 2-4 years’ experience in customer service background.

• Excellent written and oral communication skills required.

• Proficiency in all Office programs: Word, Excel, PowerPoint, etc.

• Knowledge of quality control/assurance practices and tools preferred.

• Knowledge of jewelry manufacturing and inspection process a plus.

• Ability to prioritize, organize and schedule tasks within a fast-paced work environment.

• Strong problem solving and quantitative analytical skills to generate quotes, calculate costs, etc.

• Experience in all aspects of developing and maintaining business relationships.

• Ability to work independently as well as collaboratively within a team environment.

• Attention to detail with ability to work on long term and short term projects, including the ability to inspect merchandise for corrective action purposes as required.

• Understanding of corporate invoicing processes

• High level computer skills

• Extremely quick learner

• Detail oriented




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