Customer Service

1 month ago

Glendale, United States Johnson Service Group Full time
Job DescriptionJob Description

JSG is hiring a Customer Service / Order Management Specialist - Must have Order Management / Data Entry / Price Negotiation etc. for our client in Glendale, AZ. 

Administers contracts and agreements for customer accounts to achieve division business objectives and to meet customer performance expectations. Acts as customer and division facing point of contact. Responsible for the direction and oversight of major and/or multiple customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints, generates proposals, negotiates pricing, and ensures compliance with contracts and agreements.

Job Description:

  • BS Degree REQUIRED 
  • Administers contracts by analyzing performance requirements and customer purchase order requirements issued against Purchase Orders, Basic Contract Agreements, and/or Long-Term Agreements. Analyses include performance to delivery schedules, pricing, terms and conditions and other contract provisions. Ensures contract files and supporting documents are maintained.
  • Determines technically and commercially compliant proposal packages in response to customer or contract requirements. Evaluates performance requirements, delivery schedules, and estimates of costs of material, equipment, and labor hours.
  • Negotiates basic contract requirements in accordance with legal and company regulations and policies. Negotiates price, terms and conditions, deliveries, and other business issues within scope of responsibility. Ensures contract provisions are clear and conform to company policy.
  • Investigates customer claims by collecting and analyzing information. Monitors contract performance and determines the need for contract amendments or extensions. Determines when customer directed changes are out-of-scope. Maintains records of contract change activity.
  • Authorizes the work to be performed by releasing the Sales Order into the system. Provides contract information to others in planning or operations for order fulfillment and communication with customers.
  • Researches and resolves customer issues and provides status. Keeps the customer informed until the specific problem is resolved.
  • Recommends actions by analyzing and interpreting data and making comparative analysis. Analyzes and proposes changes in methods and/or procedures to improve efficiency and the quality of service. May develop provisioning recommendations for new aircraft maintenance agreements.
  • Acts as the point of contact with the customer on assigned accounts. Coordinates customer visits, presentations, and/or audits. Maintains successful, long-term business relationships and contacts with customer procurement employees. May have responsibility to coordinate and ensure coverage for ?aircraft-on-ground/MICAP” ground/critical priority service.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing trade publications, and/or participating in professional associations such as the National Contract Management Association (NCMA).
  • Ensures compliance with federal, state, and aerospace industry regulations (e.g. FAA); ensures adherence to requirements and advises management on needed actions.
  • Shares specialized knowledge with others. Represents Company on specific projects. Contributes to team effort by accomplishing related results as needed. Work assignments may include cross-functional or project team responsibilities (e.g. continuous improvement).
Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r
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Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r
\r
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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