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Schedule Coordinator

2 months ago

Newburyport, United States United Family Medical Center Full time $15 - $17
Job DescriptionJob Description

Job Title: PCP Office Schedule Coordinator

Job Summary: The PCP Office Schedule Coordinator is responsible for managing and coordinating the scheduling of patient appointments, ensuring efficient use of the healthcare provider’s time, and maintaining a smooth workflow within the office. This role requires excellent organizational skills, attention to detail, and the ability to communicate effectively with patients and healthcare staff.

Key Responsibilities:

  1. Appointment Scheduling:

    • Schedule patient appointments, including initial visits, follow-ups, and any necessary diagnostic tests or procedures.
    • Manage and adjust schedules to accommodate changes, cancellations, and emergencies.
    • Ensure that appointments are appropriately spaced and that the provider’s time is utilized efficiently.

  2. Patient Coordination:

    • Communicate with patients to confirm appointments, provide pre-visit instructions, and address any scheduling concerns.
    • Send reminders and follow-up communications to reduce no-shows and ensure patient preparedness.

  3. Office Workflow Management:

    • Coordinate with healthcare providers and other staff to ensure alignment between schedules and office needs.
    • Monitor patient flow and adjust schedules as needed to minimize wait times and optimize patient care.

  4. Data Management:

    • Maintain accurate and up-to-date patient records, appointment logs, and scheduling systems.
    • Ensure that patient information is entered correctly into scheduling software.

  5. Communication:

    • Serve as a point of contact for patients regarding appointment-related inquiries.
    • Facilitate communication between patients, providers, and other healthcare staff.

  6. Problem-Solving:

    • Address scheduling conflicts, appointment issues, and patient concerns promptly and professionally.
    • Develop solutions to improve scheduling efficiency and patient satisfaction.

  7. Administrative Support:

    • Assist with other administrative tasks as needed, such as filing, faxing, and managing correspondence.
    • Support billing and insurance processes related to patient appointments and procedures.

Qualifications:

  • High school diploma or equivalent; associate’s degree or relevant certification preferred.
  • Previous experience in a healthcare setting, especially in a scheduling or administrative role, is highly desirable.
  • Proficiency in office software and scheduling tools (e.g., Athenahealth, Microsoft Office).
  • Excellent organizational skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks and work in a fast-paced environment.